Key Responsibilities:
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical questions
• Familiarity with Azure services, back-up and recovery strategies, quarantine emails
• Address a range of inquiries from basic to complex, including email issues, quarantine reviews, configuration, and operational use of M365 services.
• Apply diagnostic techniques to identify problems, investigate root causes, and recommend solutions to resolve issues.
• Collaborate with the GSD team to review initial troubleshooting steps.
• Assisting partners with technical difficulties connected to M365 Apps and Services, Azure and providing documentation, such as user guides and knowledge base articles, to facilitate self-service troubleshooting and user training.
• Handle escalations of complex issues from GSD and VIP users across the organization.
• General proficiency with various tools, systems and procedures to accomplish the job. Utilize tools such as ServiceNow and Azure DevOps (ADO) effectively.
• Demonstrate strong troubleshooting and problem-solving capabilities, particularly with complex technical issues.
What You Bring to the Role:
An established and productive professional who works independently on assigned tasks and projects.
Ability to handle moderate to complex challenges, using standard Vertiv company policies and procedures to resolve a wide variety of issues.