Online Sales Representative

Duties and Responsibilities

• E-commerce Platform Management
• Manage and update Shopee, Lazada, and TikTok Shop listings.
• Optimize product descriptions, titles, and keywords for better visibility.
• Monitor inventory and update stock levels across all platforms.
• Track and respond to customer reviews and ratings.
• Social Media Management
• Create and schedule engaging content for Facebook and TikTok.
• Plan and execute campaigns to promote sales and special offers.
• Reply promptly to inquiries, comments, and messages on social media.
• Collaborate with the team to develop creative social media strategies.
• Marketing and Promotions
• Implement paid advertising campaigns on TikTok, Facebook, Shopee, and Lazada.
• Analyze campaign performance and adjust strategies to maximize ROI.
• Develop seasonal promotions and exclusive discounts for online platforms.
• Content Creation and Management
• Shoot, edit, and post videos and photos for TikTok and Facebook.
• Work with influencers or brand ambassadors to boost engagement.
• Create visually appealing banners, graphics, and product photos for listings.
• Order Management and Customer Service
• Oversee order fulfillment processes and ensure timely deliveries.
• Address customer complaints and resolve issues efficiently.
• Maintain a high customer satisfaction rate by offering quality service.
• Sales Monitoring and Reporting
• Track sales performance on Shopee, Lazada, and TikTok Shop.
• Generate weekly and monthly reports on sales, traffic, and engagement.
• Use analytics to identify trends and make recommendations for growth.
• Trend Analysis and Strategy Development
• Stay updated on social media trends and apply them creatively.
• Analyze competitors’ online strategies and adapt accordingly.
• Research and suggest new opportunities for brand expansion.
• Collaboration and Coordination
• Work closely with other teams (e.g., logistics, customer service, and product development) to ensure smooth operations.
• Coordinate with graphic designers or content creators for high-quality materials.
• Platform Policies and Compliance
• Ensure that all content, campaigns, and listings comply with the policies of Shopee, Lazada, TikTok, and Facebook.
• Keep updated on policy changes to avoid penalties or restrictions.
• Growth Hacking
• Experiment with creative ways to increase followers, engagement, and sales.
• Optimize the performance of both organic content and paid ads.

Job Type: Full-time

Pay: Php14,175.00 - Php17,550.00 per month

Benefits:

• Promotion to permanent employee

Education:

• Bachelor's (Preferred)

Experience:

• Account Management: 1 year (Preferred)
• Sales: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person