We are mass hiring Call Center Agents across our Metro Manila sites! Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.Job Responsibilities:
- Effectively identify, troubleshoot, and resolve customer concerns.
- Escalate complex issues to the appropriate team when needed while maintaining a high level of customer satisfaction.
- Recognize opportunities to retain customers by presenting alternative solutions, special offers, or service upgrades that align with their needs.
- Follow all company policies and regulatory requirements related to customer privacy, data security, and compliance standards.
Why Join Us?
- Identify and evaluate variations from anticipated performance, such as surges in call volume, extended wait times, and periods of agent inactivity.
- Support the creation and modification of agent schedules by leveraging real-time data and evolving trends.
- Provide real-time performance updates, highlight potential risks, and escalate issues as needed to appropriate stakeholders.
- Record incident responses and results to enhance future incident management strategies.
URGENT HIRING! Apply today and get hired immediately!
- Address customer inquiries, concerns, and issues by offering precise and helpful information.
- Keep thorough records of customer interactions, including call logs and any follow-up actions.
- Follow all company policies, procedures, and regulatory guidelines.
- Ensure all customer interactions align with company standards and legal obligations.
Job Type: Full-time
Pay: Php18,000.00 - Php28,000.00 per month
Benefits:
- Additional leave
- Free parking
- On-site parking
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Bonus pay
- Commission pay
Work Location: In person
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