Job Description
Join the team redefining how the world experiences design.
Kamusta, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.
Where and how you can work
Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. Whether your role needs you in the office, at home or a bit of both, we've created an environment that truly empowers you to thrive.
About the Role/Specialty
At Canva, we’re all constantly striving towards our Crazy Big Goals! Since growing to a worldwide team of over 5,500 we need to ensure we’re working as effectively and efficiently as possible, which is where our Operational Business Partners come in. An Operations Business Partners works alongside the Leadership Operations role, as well as the Group Lead, and are responsible for improving how the group operates. The main goal is to ensure that the group is incredibly efficient & effective by setting processes and building out the groups operational foundations. In this role you will own the group's cadences, communications and goal tracking and organise team events and celebrations. You will coordinate special projects and drive them to unilateral success by coordinating and communicating between key project owners. In short, you'll be the chief wrangler of anything operationally within the group that needs focus.
Using your experience with program/project management, product operations, administration, and relationship-building you will work with cross-functional teams and working groups to help Canva to achieve the level of operational efficiency, cooperation & collaboration that our front-line teams need to hit our goals.
What you’ll do (responsibilities)
- You’ll own all team operations end-to-end: You take charge and ensure we have built cadences and administrative infrastructure that are essential to building operational excellence and hitting goals. You’ll run a tight ship on internal operations, ensuring the team’s time is maximised and everyone is rowing in the same direction. You’ll ensure meetings are leveraged where needed, and maximised to ensure they drive to clear outcomes and actions, whilst constantly look for ways to improve the operational cadence of the Group.
- You’ll communicate optimally to support teams: You are proactive in wrangling the Group, facilitating relationships to ensure all relevant teams and partners are up to date and working efficiently. Ensuring the Group adheres to best practices for communication, documentation, retros & wider context sharing. Ensuring concerns are anticipated and raised early to appropriate owners in order to resolve issues that prevent progress.
- You’ll proactively drive initiatives forward: You’ll be a key stakeholder driving a culture of delivery within User Help Experience. Collaborating with Group leadership and Leadership Operations, you’ll have visibility across big picture initiatives, connecting the pieces, and breaking them down into manageable efforts. You are a key point of contact for goal planning processes from planning to defining deliverables, managing timelines and delivery across tools such as sheets, JPD and Jira. You’ll help drive to clarity, through clear project communications, ensuring all stakeholders are kept informed about progress, challenges, and changes. You never stop until your better is best, so you’ll be constantly iterating as User Voice and Canva grows.
- You’ll be the Glue of the Team: You will facilitate effective communication among project teams through storytelling, promoting collaboration and cross functional alignment. Working closely with project leads you will understand challenges, and then devise strategies to mitigate these issues, such as improving communication channels, implementing new project management tools, or redefining roles and responsibilities within the project. Coordinating and wrangling representatives and content for group, supergroup and company-wide events, alongside arranging celebrations & events for the team.
- Forecast and predict emerging opportunities: In time, and working with Group Leadership and Leadership Ops to help you forecast and anticipate emerging opportunities across the Group, and preemptively work on solutions, constantly looking for areas to improve.
What we're looking for
- Experience in operations, project/program management or similar role within a start/ scale up, customer service-aligned industry or environment managing 24/7 operations
- Experience prioritising, managing and tracking multiple projects simultaneously with the ability to work autonomously in a fast-paced, high-growth environment
- Exceptional ability to translate complex information to clear actionable insights for diverse audiences
- A keen eye for detail and a strong desire to uphold high standards of excellence
- Truly self-motivated with a desire to constantly learn, develop and grow an inaugural role to build out the specialty
- Integrity and trustworthiness with humility/willingness to question one’s own assumptions
- Able to build relationships and rapport fast and constantly expand internal networks
- Ability to be comfortable operating in the grey. We don't often have all the information required and priorities can shift and change quickly, so a comfort with ambiguity and bringing clarity to these situations is a must.
About the Group/Team
Canva’s User Voice Supergroup's mission is “Every user empowered, every voice heard” and we interface to our most valuable partners; our users.
We want to ensure that they have a flawless experience while using Canva products as we scale our way to support 1 billion users. Our teams are responsible for unlocking how we can deliver exceptional customer experience through streamlined and scalable systems, an optimized contact flow, expert support specialists, customer insights, plus tools to enable self-help such as our Help Center, Assistant and chat experience.
Join Canva's Specialist Operations Group – the operational heartbeat of User Voice. Be the face of a platform that's beloved and utilised by over 200 million people across the globe. We're wholly dedicated to our users’ happiness - it's the fuel to our fire, shaping our mornings and guiding our workdays. Each interaction is seen as a unique opportunity to foster satisfaction, cultivate loyalty, and showcase our unwavering commitment to exceptional customer service.We're not merely in the business of offering customer service - we're in the business of delivering customer delight. We're on the hunt for like-minded individuals who echo our vision for top-tier customer support experience and can seamlessly disseminate this value throughout our organisation. Join the Specialist Operations Group and become an integral voice within Canva.
Additional Information
What's in it for you?
Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.
Here's a taste of what's on offer:
- Equity packages - we want our success to be yours too
- Inclusive parental leave policy that supports all parents & carers
- An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
- Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally
Check out lifeatcanva.com for more info.
Other stuff to know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!
