Description
We are looking for an Operations Manager who will ensure smooth operational processes, foster a positive work environment, and consistently meet client expectations. The ideal candidate will be expected to enhance productivity, manage resources effectively, and drive continuous improvement across the organization.
Key Responsibilities
- Oversee Team Leaders and their teams to meet performance goals.
- Communicate company and client goals to team members.
- Coach and develop team members.
- Analyze operational reports and create action plans.
- Collaborate with support teams to ensure training and goal attainment.
- Manage activities to drive operational effectiveness.
Skills, Knowledge and Expertise
- Call center operations management
- Team leadership and development
- Performance management and coaching
- Financial reporting and forecasting (basic)
- Process analysis and problem-solving
- Communication and interpersonal skills
Benefits
Perks and Benefits when you join VSS:
- HMO Day 1
- Paid Vacation Leaves
- Leaves Convertible to Cash
- Life and Accident Insurance
- Health Insurance
- Night Differential
About Virtual Staffing Solutions
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
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