Job Title: Operations Manager
Department: Operations Team
Reports To: General Manager
Direct Reports: Approximately 6
Contract Type: Permanent (subject to 6-month probation)
Location: Philippines
Language Requirement: English (required)
Role Summary
The Operations Manager is responsible for overseeing and streamlining day-to-day business activities to ensure operational efficiency, regulatory compliance, and ongoing improvement. This role manages key areas such as quotation processing, purchasing coordination, and warehouse operations. The position plays a pivotal role in aligning team objectives with broader company goals, driving cross-department collaboration, and enhancing performance through process innovation and compliance oversight.
Key ResponsibilitiesOperational Leadership
- Design and implement systems to ensure smooth operations across quotations, purchasing, and warehouse activities.
- Ensure the Customer Service Department (CSD) adheres to standards for timely and accurate quotation handling.
- Coordinate the order fulfillment process, promptly addressing customer inquiries and complaints.
- Supervise warehouse operations to maintain standards in inventory control, receiving, and shipping.
- Align operational goals with overall business strategy.
- Engage with customers to identify inefficiencies and co-create process improvements.
Team Management and Development
- Lead, mentor, and guide the operations team while fostering a culture of continuous learning and development.
- Support career growth and succession planning by coaching team members.
- Encourage transparent communication within the team and with other departments.
Process Improvement & Compliance
- Drive initiatives aimed at improving operational effectiveness, reducing costs, and enhancing customer satisfaction.
- Ensure adherence to ISO standards, internal policies, Customs, and PEZA requirements.
- Maintain audit readiness through regular assessments and ongoing enhancements.
Reporting & Escalation Handling
- Provide consistent performance reports to senior management, focusing on key business indicators.
- Handle escalations and special requests with practical and timely solutions.
- Take the lead on special projects as needed to support business priorities.
Qualifications
- Bachelor’s degree in Business Administration or equivalent education and experience.
- At least 5 years of experience in operations or a related field.
- Strong command of English in both written and verbal communication.
- Demonstrated experience in managing teams and driving process improvement.
Core CompetenciesAnalytical and Critical Thinking
- Interpret and evaluate data to identify operational issues and recommend effective solutions.
- Analyze root causes and implement corrective actions.
Collaboration
- Work effectively both independently and as part of cross-functional teams.
- Navigate interdepartmental dynamics to accomplish shared goals.
Strategic Thinking
- Understand the broader implications of operational decisions.
- Develop innovative approaches to optimize performance and efficiency.
- Translate complex concepts into actionable ideas through clear communication.
Team Development
- Build cohesive teams by recognizing individual skills and areas for growth.
- Motivate team members through goal-setting and recognition of achievements.
- Resolve conflicts constructively while maintaining team focus and productivity.
Business Acumen
- Identify business risks and operational challenges.
- Recommend initiatives that enhance productivity and business performance.
- Contribute strategic insights to guide company decision-making.
Job Types: Full-time, Permanent
Schedule:
- 8 hour shift
- Day shift
Application Question(s):
- Do you have experience managing a team of at least 5 people?
- Have you previously worked in an environment that requires compliance with ISO standards, Customs, or PEZA regulations?
- Please describe your experience with quotation handling, purchasing coordination, and warehouse operations.
Experience:
- business operations: 5 years (Required)
Work Location: In person
