Operations Officer

Key Responsibilities:

1. Service Coordination and Monitoring

• Oversee daily job order assignments, technician dispatch, and service route planning.
• Monitor timely and complete execution of pest control services.
• Verify submitted reports (Service Acknowledgments, Treatment Reports, Job Orders) for accuracy and completeness.

2. Field Operations Support

• Conduct field visits and random inspections to ensure service quality and adherence to standard operating procedures.
• Assist in the handling of escalated client concerns or service-related issues.
• Ensure the proper use of equipment and chemicals during service delivery.

3. Compliance and Safety Oversight

• Ensure compliance with company protocols, safety standards, and regulatory requirements.
• Monitor the use of Personal Protective Equipment (PPE) and safety procedures during field operations.
• Report any operational incidents, non-compliance, or risks to the management.

4. Coordination with Other Departments

• Collaborate with Sales, Admin, Q.A, and Warehouse teams for seamless service execution.
• Provide feedback from field operations to HR and Training for performance improvements.

5. Documentation and Reporting

• Maintain updated logs of service completions, technician attendance, and client feedback.
• Submit daily, weekly, and monthly operational reports to the management.
• Assist in operations audits and documentation for ISO compliance.

6. Staff Support and Leadership

• Support toolbox meetings and contribute to technician coaching and discipline.
• Monitor technician attendance and performance; recommend corrective actions when needed.
• Promote team discipline, professionalism, and accountability.

Qualifications:

• Bachelor’s degree in Business Administration, Engineering, Operations Management, or related field.
• 1+ years of experience in operations, logistics, or service coordination (pest control or field service experience is a plus).
• Knowledge of route planning, job order monitoring, and field service standards.
• Familiar with safety standards and PPE protocols.
• Strong organizational, communication, and leadership skills.
• Proficiency in MS Office; knowledge of job order tracking systems is an advantage.
• Ability to work under pressure and handle field-related concerns effectively.

Job Types: Full-time, Permanent

Pay: Php20,000.00 - Php23,000.00 per month

Benefits:

• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person