The Ops Generalist plays a key role in supporting general business operations by performing a variety of administrative tasks. This role provides assistance across multiple functions within the Administrative Services department and contributes to the smooth execution of day-to-day operations. The ideal candidate is an entry-level professional with foundational knowledge of administrative practices, gained through a college or university degree or equivalent work experience.
Key Responsibilities:
Process legal documents (e.g., court opinions, agency decisions, bankruptcy filings) ensuring they meet content and formatting standards.
Verify that documents are complete, accurate, and ready for online publication in accordance with Lexis guidelines and deadlines.
Monitor queues and systems to track document status and ensure timely delivery.
Identify and escalate any issues related to document quality, completeness, or access.
Collaborate with team members and supervisors to meet daily and weekly content targets.
Maintain accurate records of processing activity and report progress as required.
Follow documented workflows and standard operating procedures (SOPs) for content operations.
Qualifications:
- Must be a bachelor's degree holder
- Basic knowledge of standard computer applications (Word, Excel, Outlook, Internet applications)
- Ability to work with deadlines
- Has great attention to detail
- Bachelor’s degree or equivalent in any field
- Excellent English oral and written communication skills
- At least 1-2 years BPO/shared service or relevant experience
- Fresh graduates can be accommodated depending on communication skills and behavioral aspect
- Flexible and can adapt to different business requirements, onsite or hybrid work arrangement and rotating work schedule
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