Role Purpose:
To provide service to business by processing requests sent to appropriate queues/avenues while delivering high quality service and assistance.
Key Responsibilities:
1. Process requests according to business requirements.
Assist with creation of records in relevant UW and workflow systems.
Assist with updating financial systems as per documents received.
Respond to business on necessary information in order to proceed with request.
Provide policy documents as requested.
2. Attend training requirements. Complete and pass training certification as needed
3. Assist with urgent requests as necessary where completion is within the day or earlier
4. Contribute at least 1 Continuous Improvement idea annually.
Experience:
• Insurance Industry and/or BPO experience is not required but preferred
• Good computer skills especially MS Word and Excel
• Able to communicate ideas well
Qualifications:
• College degree not required but preferred
• Minimum 2 yr course degree
