Parts Supervisor
The branch Parts Supervisor is responsible for overseeing the daily operations of the parts department at the branch level. This includes supervising parts staff, managing inventory, ensuring timely and accurate parts issuance, and supporting the Parts Manager in operational and administrative tasks. This role ensures smooth coordination between sales, service, and warehouse functions to provide excellent internal and external customer support.
Supervision and Team management
- Lead and supervise parts counter staff, warehouse personnel, and delivery.
- Assign daily tasks and monitor performance.
- Train and mentor staff on product knowledge, customer service, and systems use.
- Handle shift scheduling and ensure adequate coverage.
Inventory and Warehouse Management
- Monitor inventory levels and initiate restocking based on demand and movement.
- Coordinate with main warehouse for replenishment.
- Ensure accurate binning, tagging, and system encoding of all parts.
- Oversee cycle count or monthly physical inventory counts in branch
Customer Service and Sales Support
- Assist customers in identifying and locating required parts.
- Ensure prompt and accurate issuance of parts to customers and service team.
- Handle inquires, complaints and escalate complex issues to the Parts Manager as needed.
- Promote fast moving and slow-moving items as per sales targets.
Operational Efficiency and Compliance
- Implement and enforce company SOPs for parts operations.
- Monitor cleanliness, orderliness, and safety in the warehouse and counter areas.
- Ensure accurate documentation and system transactions for all parts movement.
- Check and validate all delivery and receiving documents.
Reporting and Coordination
- Prepare daily, weekly, and monthly reports on stock movement, fats/slow-moving items, and sales performance.
- Coordinate closely with the Service and Sales Departments to forecast parts requirements.
- Assist the Parts Manager in evaluating vendor performance and product quality.
General Duties:
- Maintain updated product knowledge.
- Conduct spot checks on inventory and issuance practices.
- Support parts, marketing campaigns and promotional activities
- Act as officer-in-charge (OIC) in the absence of the Parts Manager
- Assist in resolving inter-branch parts transfer or issues.
Qualifications: Educational Attainment
- Bachelor’s degree in any business-related course.
Work Experience & Training
- At least 2-3 years of experience in automotive or industrial parts operations Knowledge of inventory systems (SAP)
Skills Requirement:
- Leadership ability and good communication skills
- Attention to detail and organization skills.
Job Type: Full-time
Benefits:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
Schedule:
- 8 hour shift
- Supplemental Pay:
- 13th month salary
- Performance bonus
Work Location: In person
Job Type: Full-time
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Work Location: In person
