Job Description
Join the team redefining how the world experiences design.
Kamusta, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.
Where and how you can work
Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. Whether your role needs you in the office, at home or a bit of both, we've created an environment that truly empowers you to thrive.
What you’d be doing in this role
The People Central Systems & Reporting team sits within the People Central (Shared Services), and is passionate about delivering second-line support for in-scope processes and tools such as Compensation Administration, Reporting and Dashboard solutions, technical support for People tools including Workday, Jira, and CultureAmp. The team ensures that our systems are optimized and streamlined, allowing Canvanauts to focus on doing their best work.
At the moment, this role is focused on:
- Be the first point of contact for Canvanauts with HR questions — from leave requests to system navigation — and help them get the clarity they need quickly.
- Manage a high volume of diverse queries each day, offering thoughtful support on everything from basic “how-tos” to more complex process guidance.
- Coordinate with other People teams when queries need escalation, ensuring requests are followed through and everyone stays in the loop.
- Support system hygiene by maintaining accurate employee data and completing updates across our key platforms.
- Help streamline and scale our support processes — document common questions, refresh help guides, and suggest improvements to make things simpler and clearer.
- Jump in on special projects or system rollouts when needed, learning new tools and processes as you go.
You're probably a match if:
You are someone who thrives in a busy, varied environment and genuinely enjoys helping people solve problems. You're comfortable juggling multiple requests while staying organized and maintaining quality. This role is perfect if you want to be the reliable person others turn to for support, while growing your expertise across people operations and systems.
- You bring at least 3 years of experience in HR shared services, HRIS support, or related systems roles — ideally across multiple regions like APAC, EMEA, and the Americas.
- You’re familiar with tools like Workday, Jira, and Google Sheets or Excel, and comfortable navigating them to get things done.
- You communicate clearly and thoughtfully, whether it’s through writing or in conversation — especially when things are fast-moving or involve multiple stakeholders.
- You have a sharp eye for detail, follow through on tasks, and proactively flag blockers or risks before they escalate.
- You naturally think about the bigger picture — seeing how different pieces connect and spotting ways to make processes simpler, faster, or more scalable.
- You’re comfortable working across teams and tools, and you’re not afraid to ask questions, explore new ways of doing things, and continuously learn.
What will you learn and how will they develop at Canva
- Build expertise in HR systems and tools while expanding your technical comfort zone
- Strengthen your problem-solving skills and ability to improve processes for everyone
- Learn to work effectively across different teams and navigate complex requests with confidence
- Develop strong operational skills - from understanding system workflows to creating helpful resources
- Develop as a trusted go-to person who helps others feel confident and supported
- Be part of a coaching-led culture that values continuous learning and collaborative problem-solving
About the team
People Group is a group of passionate and versatile team members who are on a mission to "Empower our teams to do the best work of their lives". We do this through focusing on five key strategies; Empower every person and every team; continuously up-skill; achieve impactful goals; ensure we all feel we truly belong and thrive every day.
People Central: At the heart of what makes our people experience world-class and seamless are strong problem solvers and collaborators, with a relentless focus on delivering friction-free employee experiences. Across the entire employee lifecycle, from onboarding all the way to offboarding, and everything in between, the team fuels Canva's growth by delivering seamless, scalable, and delightful employee experiences and implementing processes that future-fit Canva.
What's in it for you?
Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.
Here's a taste of what's on offer:
Equity packages - we want our success to be yours too
Inclusive parental leave policy that supports all parents & carers
An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally
Check out lifeatcanva.com for more info.
Other stuff to know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!
Please note that interviews are conducted virtually.
