The role of the Policy Management Officer involves working in a fast moving environment and administrating a portfolio of Corporate Clients. The role provides candidates with the opportunity to be the "face" of our company, working with our colleagues to ensure that we exceed the requirements of the client or brokers on the administration and renewal of their contracts.
KEY RESPONSIBILITIESKey responsibilities will include, but are not limited to, the following:
- Act as the main point of contact for assigned group schemes, Sales Managers& brokers.
- Responsible for the policy management of small, medium and large corporate clients.
- Be a strong team player with good communication skills
- Ability and eagerness to learning new skills
- Respond to requests from external and internal clients within required TAT
- Build positive and professional working relationships with internal clients
- Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete.
- Demonstrate a cooperative spirit and contribute to a positive and supportive working environment.
- Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection.
- Aim to achieve a first-time resolution when communicating via email or phone.
- Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.). Manage your markets effectively as per team requirements.
- Work on additional tasks that may be assigned by superior
- 1-2 years experience in an Policy Management/Administration role in the Insurance/Financial Services sector
- Can work independently and with minimal supervision
- Strong Knowledge of Microsoft Office (Excel, Word)
- Experience in a customer and quality focused environment, producing accurate work within team turnaround times
- Fluent English and preferably a second language
- Applicants able to start ASAP will be prioritized
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
Great to have you on board.
Let's care for tomorrow.
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