Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.
We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.
Discover Crown. www.crownworldwide.com
What does this job do in general?
The role of the Associate Advisor is to support and assist the Advisors and Sales Effectiveness team to provide the highest standard of service and care to all clients and customers, ensuring their positive perception of the company and its services.
The main duties of the role are to ensure the company’s management systems are accurately updated with all necessary and appropriate information on a timely basis and collect all necessary documentation, to ensure the appropriate information is received on a timely basis to avoid delays.
Competencies for this job
Computer skills
Communicates well both verbally and in writing, creates accurate and punctual reports, shares information and ideas with others, has good listening skills. Is able to write clearly and succinctly in a variety of communication settings and styles. Showcase all 5 crown values while drafting emails to the clients.
Personal organisation
Keeps information organised and accessible, maintains clean/functional workspace, works systematically/efficiently, manages time well. Sets clear, realistic, and measurable goals; sets priorities and time parameters to accomplish tasks and projects.
Customer Service
Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, is always available for customers, follows procedures to solve customer problems, understands company products and services, maintains pleasant and professional image.
Planning
Develops realistic plans, sets goals, aligns plans with company goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others.
Quality and process improvement
Is attentive to detail and accuracy, is committed to excellence, is continuously looking for ways to improve, monitors quality levels, finds root causes of quality problems, takes responsibility for, and deals with quality issues. Strives for high quality performance in self and in the team; delivers timely and accurate results; resilient when responding to situations that are not going well. Is attentive to detail and accuracy, is committed to excellence, is continuously looking for ways to improve, monitors quality levels, finds root causes of quality problems.
What we offer
- Work in international environment supporting clients from all over APAC, work with colleagues from multiple countries on daily basis
- Work in a dynamic team with opportunities for growth
- Learning opportunities in the field of relocations, international logistics and mobility
- Work on new projects for an industry leader with over 50 years history
- Summary of benefits offered (health, life and personal accident insurances, birthday leave, 2 days volunteering leave, PTO's from 15 and up to 20days)
- Language courses, Well-being Program, Mentoring Program, Employee Referral Program
- Performance bonus
- Career development path
- CSR, ED&I, Work-life balance initiatives
Call to action
If all above mentioned sounds interesting and motivating for you (and you have a suitable profile) we are looking forward to receiving your updated CV and discussing your career!
Company Values
At Crown we pride ourselves with the quality we deliver and values we stand by.
- We are CARING about people and their experience
- Always DETERMINED to do our best and to always keep improving
- We are genuinely THERE when our customers and colleagues need us
- We encourage the SHARING of knowledge amongst each other
- We continuously remain OPEN-MINDED to stay innovative
Equal Employment Opportunity
Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, gender orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
