Job Description:
- We are looking for Functional Technical Account Manager (TAM) to perform account management and delivery governance. The candidate with experience in executing managed services projects with overall Oracle product footprint management. The Oracle SaaS/PaaS product pillars involving Oracle Fusion ERP-Finance OR Supply Chain Management (SCM) OR Human Capital Management (HCM) OR Customer Experience (CX) Product pillars including the Integrations.
- The ideal candidate should have a strong understanding of Finance (Order-to-Cash and Procure-to-Pay processes) with familiarity with AI for SaaS applications, Oracle Fusion SaaS - Oracle Customer Experience (CX) OR Supply Chain Management (SCM) OR Human capital management (HCM) in implementations/product support experience. Candidates with above exposure with different ERP products can also apply.
- Responsibilities include providing excellence in Customer service support, management and project governance. The focus of this position is to provide Customer Service on a functional level and to ultimately drive complete and total resolution of each issue reported by customer along with the remote delivery engineers. Should be able to review the solution design documents and Root Cause Analysis documentation. The key skills put to use on a daily basis are - high level of Functional skills, Oracle products knowledge, problem management and customer interaction/service expertise.
- Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers. Strong operations management and innovation orientation so you can continually improve the processes using methods, tools and utilities.Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis. High flexibility so you remain agile in a fast changing business and organizational environment.
Preferred Qualifications:
- Bachelor in Engineering/Masters in Computer Applications/Masters in Business Administration or any Equivalent qualifications preferred.
- Other qualifications with adequate experience may be considered.
- 10+ years relevant working experience and should have an excellent communication skills.
Career Level - IC4
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