A Product Trainer educates customers, employees or partners on effectively using products, ensuring seamless adoption and optimal utilization. Key responsibilities include:
Qualifications:
Qualifications:
Must have at least 5 years overall industry (BPO) experience
Must have at least 1 year experience as a product trainer for any telco programs (non-negotiable)
Good to excellent English verbal and written communication skills
Must be willing to handle complex tasks while managing the new hire classes
Key Responsibilities
1. Training Development: Creating engaging training materials and programs.
2. Product Knowledge: Staying up-to-date on product features, updates and industry trends.
3. Training Delivery: Conducting in-person, virtual or online training sessions.
4. Support and Feedback: Providing ongoing support and gathering feedback for improvement.
5. Collaboration: Working with cross-functional teams (sales, marketing, customer success).
Required Skills
1. Excellent communication and presentation skills
2. Product expertise
3. Adult learning principles knowledge
4. Technical skills (e-learning authoring tools, LMS)
5. Time management and organization
Certifications
1. CPTM (Certified Professional in Training Management)
2. CTT+ (Certified Technical Trainer)
3. ATD (Association for Talent Development) certifications