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Project Manager (BPO)

IMPACT Training & Consultancy Services
Full time
2 weeks ago

Key Responsibilities:

- Build strategies and programs targeting employee retention in a BPO setting

- Manage a team of 20-30 people, providing firm leadership, making quick decisions, and pushing for the adherence to the company policies and goals.

- Engage in regular fieldwork to assess the effectiveness of operations

- Participate in various meetings with clients and other agency partners

- Manage and track regular project billing by coordinating with the concerned parties and stakeholders

- Collaborate with the HR Business Partner to provide performance improvement plans to stabilize team productivity and employee discipline

Qualifications:

- Bachelor’s degree in Business Administration, Marketing, or equivalent

- At least 3 years of supervisory experience in a BPO setting

- Adaptable to a fast-paced environment

- Strong leadership and problem-solving skills

- Can work in a hybrid setup

Job Type: Full-time

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