Key Responsibilities:
- Handle customer inquiries regarding product offers and options via phone calls, emails, and chats.
- Endorse issues to the relevant departments to ensure customer needs are met and issues are resolved.
- Prepare and submit regular reports on customer concerns, resolutions, and service improvements.
Qualifications:
- BSBA in Marketing or a related four-year degree
- Strong communication and problem-solving skills
- Familiarity with CRM systems and MS Office
- Customer service experience is a plus, but fresh graduates are welcome to apply!
Job Type: Full-time
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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