Search suggestions:

work from home
urgent hiring
office staff
job hiring
civil engineer
part time
assistant
production operator
work from home no experience
bookkeeper
virtual assistant
office staff no experience
part time work from home
Kabite
Batangas
Laguna
Cebu City
Manila
Davao City
Baguio
Cavite City
Imus
Oriental Mindoro
Negros Oriental
Cebu

Reporting Analyst WFM

ibex
Pilipinas
Full time
3 weeks ago

Overview

The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.

 

- Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of information- Conferring with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements.- Examining and evaluating purpose and content of business reports to develop new, or improve existing format, use, and control.- Reviewing reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of report.- Evaluating findings, using knowledge of workflow, operating practices, record retention schedules.- Preparing and issuing instructions concerning generation, completion, and distribution of reports according to new or revised practices, procedures, or policies of reports management.

Responsibilities

Ability to work on several projects simultaneouslyReports Management experience from a BPO/Call Center Industry is highly desired.Working knowledge in Business Objects, Advanced MS Excel, SQL and Crystal Reports.Ability to come up with sound and accurate decisions in any given circumstanceSix Sigma certification preferredAbility to exhibit professionalismDemonstrated ability to work with a teamDemonstrated ability to communicate effectively and professionally with internal and external associatesAbility to work independently with minimal supervision, meeting multiple deadlines in a high pressure environment.Ability to work a flexible schedule (graveyard/shifting schedule)

Qualifications

At least 6 months working experience at IBEX Global (for internal applicants)Experience working in the WFM department or experience working with ACD and WFM tools and statistics preferred.Proficiency with computer applications including various software applications such as Microsoft Word and MS Excel.Minimum 1-2 years Call Center experienceWorking knowledge of applicable customer contact systems (phone, e-mail, and web).Broad understanding of client conformance measures.Candidate must possess at least a Bachelor's/College Degree in any field.Very strong analytical skills and mathematical skillsExcellent problem solving skillsExcellent verbal and written English communication skills

Apply
Save
Report job
Other Job Recommendations:

WFM Specialist

Virtual Staffing Solutions
Ormoc, Leyte
We are looking for a highly motivated and analytical Workforce Management (WFM) Specialist to join our team The WFM Specialist is...
4 weeks ago

Quality Control Analyst

Asian Grains
Talisay, Cebu
₱15,000 - ₱20,000
* Bachelor's Degree in Chemistry, Chemical Engineering, food technology or any related field. *Has general knowledge of laboratory...
2 weeks ago

System Analyst

D'Unibuenas Corp
Imus, Kabite
  • Understanding and documenting the specific needs of various...
  • Bachelor's degree in Computer Science, Information...
1 week ago

Route Settlement Analyst

PepsiCo
Iloilo City
  • College Graduate: Degree in Accountancy
  • At least one (1) year of experience in general accounting...
1 week ago

Accounting Analyst I

TAGUM COOPERATIVE
Tagum, Hilagang Davao
₱18,000 - ₱20,000
  • Health insurance
  • Life insurance
  • Opportunities for promotion...
1 week ago

Market Data Analyst

Svenbjorn
Santa Rosa, Laguna
₱50,000 - ₱80,000
  • A Bachelor’s degree (or higher) in Business, Economics, Data...
  • At least 7 years of experience as a Market Analyst and...
3 weeks ago

Business Analyst

The Golden Bell Future Inc.
Bacoor, Kabite
  • Experience in business analysis, preferably in the context...
  • Familiarity with accounting principles and experience in...
4 weeks ago

Quality Analyst

Stark Asia Solutions, Inc
Cebu City
₱30,000 - ₱34,000
  • At least 2 years exp as QA Analyst in a BPO setup
  • Any domain will do
  • Good communication skills...
3 weeks ago

Business Process Analyst

Ams Environmental Management Corp
Santa Rosa, Laguna
₱18,000 - ₱20,000
  • A four-year graduate of any business course, Industrial or...
  • Preferably with experience in administrative tasks...
3 weeks ago

Medical Records Officer

Visiting Physicians of America
Cagayan de Oro
  • Facilitate the incoming and outgoing of all medical records...
  • Assign the documents to the appropriate doctor and staff for...
1 day ago