- The core duty is to take and maintain reservations for customers, which can be done via phone, email, online platforms, or in person.
- Assist customers by answering questions about rates, availability, services, and policies.
- They organize and update bookings in reservation systems
- Reservation officers may be responsible for taking payments or deposits and ensuring accurate record-keeping.
- They often use sales skills to maximize bookings and promote upgrades or additional services.
- Handling correspondence such as confirmation letters, cancellation notices, and responding timely to inquiries.
- Updating customer information to help personalize services in the future.
- Conducting checks on reservation accuracy and generating reports to monitor bookings and occupancy trends.
Job Type: Full-time
Application Question(s):
- what language/s are you fluent in?
- what is your height?
Education:
- Bachelor's (Preferred)
Experience:
- reservation officer: 2 years (Preferred)
Location:
- Cagayan de Oro City (Required)
Work Location: In person
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