Job Description
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
Q͏ualifications:
High School Diploma or General Educational Development (GED) certificate or equivalent in
relevant work experience desired
Previous telesales experience preferred
Ability to maintain the highest level of confidentiality
Excellent interpersonal, written and oral communication skills
Ability to work in a team fostered environment
Ability to work in a multi-tasked environment
Ability to prioritize and organize work
Ability to adapt to a flexible schedule
͏Roles and Responsibilities
Communicate with potential customers by phone to solicit orders and quote prices to persuade
customers to buy Client products or services
Explain services and special promotions to customers adhering to script, Client and government
regulations
Up-sell and / or cross-sell products or services to customers where appropriate
Complete appropriate paperwork and record necessary customer sales information at time of sale
Document status of all calls indicating leads generated or leads which could not be pursued due to
either disconnected phone numbers or lack of interest
Participate in projects, duties, and other tasks assigned by management
Make recommendations to implement improved processes
Basic Customer Service Skills
Demonstrate through communication, genuine interest and concern to what the customer/client is
telling them.
Demonstrates a willingness to help
Able to complete basic troubleshooting
Able to speak intelligently to computing and computing components.
An eagerness to want to learn about computers and new technology. Inclusive of wanting learn the
latest and greatest as it relates to Computers
Problem solving skills
Able to sell service to customers that are not able to repair service themselves
Making sure that the customer understands the benefits of what they are receiving and able to
handle reluctance/objections.
Candidate shall be responsible for all risk management & compliance activities as applicable to this
functional role
͏
Deliver
Mandatory Skills: Customer Service(Product&Service).
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.