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Retention Representative

Geaux Maids
Full time
1 week ago

Position Overview

The Retention Representative plays a vital role in ensuring client satisfaction, loyalty, and long-term retention. While also supporting general customer service needs, this role focuses heavily on nurturing customer relationships, proactively identifying concerns, and taking meaningful action to retain clients. This role bridges the gap between exceptional service and proactive client care.

Key Responsibilities

Retention-Focused Duties

Customer Service Duties

Qualifications

· 1+ year of experience in a leadership position, preferably in Client Retention

· 3+ years of experience in customer service, with a strong emphasis on client relationship managementretention experience is required.

· Strong written and verbal communication skills in English

· Excellent problem-solving and active listening skills

· Detail-oriented with the ability to manage multiple tasks simultaneously

· Proficient in CRM systems, Microsoft Office, and Google Workspace

· Comfortable working in a fast-paced, team-oriented environment

· Friendly, compassionate, and customer-focused attitude

Compensation & Benefits

Job Type: Full-time

Pay: Php62,507.00 per month

Benefits:

Work Location: Remote

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