About Us
Founded in 2010, and Headquartered in Newport Beach, California, Kajabi is the leading creator commerce platform, helping creators turn their knowledge, experience, and expertise into sustainable online businesses. With Kajabi's integrated platform, creators have a single ecosystem to build and market their digital products, including online courses, communities, live coaching, and more. Tens of thousands of creators and entrepreneurs rely on Kajabi as the backbone of their business and have collectively earned over $9 billion from more than 85 million customers. Learn more at www.kajabi.com.
Risk Analyst, Payments
The Kajabi Payments Risk team is looking to hire an exceptional teammate who will be responsible for risk monitoring, fraud investigation, and reviewing Hero processing activity. Self-sufficiency is key to success in this position on this expanding team. Any experience in fraud management, onboarding, chargeback responses, dispute resolution and card network compliance are a plus.
The Impact You Will Make
- Monitor and investigate Heroes’ credit card processing activities using internal and external risk monitoring tools
- Answer Heroes’ inquiries with regards to Risk Management & disputes via email & chat support
- Ensure that a white glove customer experience is provided to our Heroes while still protecting Kajabi’s financial interests
- Complete Hero Risk Assessments & Risk Reviews as necessary to ensure compliance with card brand rules as well as mitigate fraud & credit risk.
- Review and understand documentation provided by Heroes
- Perform other ad-hoc risk related duties as assigned
Attributes for Success
- 2+ years in the payments risk industry. Experience specific to financial services is a bonus
- A self-starter who has a detective-ish streak and a hunger for answers
- High attention to detail and an ability to multitask
- Comfortable making decisions with large monetary implications in a fast-paced environment
- A team player (we believe in “we” vs “I”)
- A virtuous type: the words honesty, good deeds, kindness, and appreciation shouldn’t be foreign to you
- A risk-identifying problem solver: you believe that nothing can’t be solved or improved
- An economic crime fighter
Kajabi Team Benefits Package
- HMO Paid 100% by Kajabi
- Mental healthcare coverage
- Company-issued device
- Team appreciation fund
How To Apply
Sound like a good fit for you? Click apply, below!
- Links - Send along any links that best showcase your experience, i.e. your portfolio, LinkedIn, blog posts, other writing samples, etc.
- Cover Letter (optional) - Please provide a cover letter that aligns directly to this role. Introduce yourself as a part of our team and tell us why you’re interested in Kajabi! Show us how you could make an impact in Kajabi’s future as well as how Kajabi can influence yours. Feel free to get creative! We are committed to providing our undivided attention to you!
Kajabi LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, veteran status, or any other basis protected by applicable law.
