Role Purpose
The role of an Entry – Level Intelligence Analyst is to produce intelligence and to do so, should have a foundational understanding of crime analysis and intelligence analysis standards and concepts. Foundational concepts for basic-level analysis include the following: understanding Risk Owner requirements; identification and use of information sources; analytical techniques and collaboration; developing assessments; and product dissemination. This is a critical 2nd Line of Defence role in
support of IHG’s financial, regulatory and cultural well-being.
Key Accountabilities
As part of fulfilling a 2nd Line of Defence role, tasks include:
Monitor and review of transactional reports on a daily basis to identify suspicious activities and mitigate fraud.
Identify emerging fraud threats to be able to provide recommendations on system controls, establishment of policies and improvement of operational procedures.
Produce weekly overviews and trending of existing and emerging fraud threats.
Disseminate monthly and ad hoc reports to support Risk Owners with regard to observed fraud trends and related recommendations; this includes delivering monthly verbal updates.
Remotely conduct investigations.
Collect data through daily tracking of identified and reported fraudulent transactions and through ad hoc reports from
Business Objects.
Establish and review of internal (Crime Intelligence Team) and external (Risk Owners and other support teams) ways of working.
Liaise with IHG teams that provide operational support to Risk Owners to provide recommendations on improvement of operational procedures.
Liaise with hotels in confirming fraudulent transactions.
Liaise with third party service providers of Risk Owners to discuss on identified fraud trends and related recommendations to improve daily flagging of suspicious activities.
Produce and maintain Management Actions Plans in support of Risk Owners.
Contribute in optimising the team’s Fraud Data Analytics (FDA) capability through daily collection of data and review of flagged transactions
Key Skills & Experiences
Education
- Formal education in a relevant field of work or an equivalent combination of formal education and work-related experience in Fraud & Integrity Risk Management, Investigation and Case Management.
Experience
- The role requires experience in Fraud Detection and Investigation preferably in the hotel/hospitality sector, with a Loyalty Programme.
Technical Skills & Knowledge
- Basic understanding of the key principles of Fraud Risk Management
- Basic grasp and application of the Intelligence Process
- Basic command of Analysis Processes (data access, collection, collation, analysis, dissemination and feedback)
- Basic Investigation and Data Analysis Skills
- Superior Word, Excel and PowerPoint skills
- Superior written and verbal communication skills – English
- Superior Word, Excel and PowerPoint skills
- Superior written and verbal communication skills – English
