Sales Compliance Analyst

PURPOSE AND DESCRIPTION:

The Compliance Analyst (CA) is a senior member of the team and a departmental compliance lead. The CA demonstrates an advanced understanding of risk evaluation and internal processes to inspect and report sales issues. They analyze sales behaviors and serve as compliance subject matter experts for cross-functional initiatives across all selling channels. They are trusted advisors and partners for various teams and stakeholders, including HR, Legal, Technology, Data Science and Operations.

JOB RESPONSIBILITIES:

• Identify and investigate potential risk by employees, ensuring discrete, objective investigations and consistent recommendations across multiple lines of business
• Contribute to and help develop policies, standards, and required practices for employees at all levels
• Support creation of training and documentation around policies, standards, and practices
• Partner for Asurion product launches to identify potential risky or fraudulent behavior and provide proactive solutions
• Ensure inspections are conducted and completed in accordance with Compliance standards
• Review and analyze Compliance data to identify trends, provide recommendations, and facilitate ongoing feedback with both internal and external teams
• Deliver insights to partners and stakeholders to drive initiatives and improve performance
• Research customer history through multiple systems as a result of non-compliant allegations or customer complaints to identify and recommend appropriate action
• Understand and stay up to date on fraud/risk prevention processes and procedures organizationally and facilitate internal knowledge sharing
• Develop and maintain relationships with internal fraud teams and stakeholders, ensuring strong partnerships and collaboration
• Facilitate compliance knowledge sharing and learning sessions with Quality organization and cross-functional partners
• Demonstrate core values and leadership principles
• Model leadership principles and provide mentorship to internal and external sales support teams.

WHAT YOU’LL BRING TO THE TEAM:

• Ability to handle sensitive data and discussions in a professional and discreet manner

• Exceptional analytical and quantitative skills and attention to detail
• Strong problem-solving skills
• Communication and collaboration skills to enable work with all levels of the organization
• Ability to work independently
• Professional individual with a strong work ethic and a demonstrated team player

DESIRED QUALIFICATIONS:

• Bachelor’s degree or 5+ years of experience in call center or Field environment
• Microsoft Office suite
• Advanced Excel with 2+ years of experience, including but not limited to, VLOOKUP and Pivot Tables & Charts (preferred)
• Compliance and Risk Management experience (preferred)
• Power BI knowledge (preferred)
• Project/program/stakeholder management experience (preferred)