Job Duties and Responsibilities:
Serves patients over the phone with initial order of diabetes testing supplies and related products.
Maintains a high call volume per day (80+ combined inbound and outbound calls per day).
Provides effective customer service while obtaining patient demographics, verifying and updating patient accounts.
Determines patients’ needs and OFFERS products and services as applicable.
Manages an average of 150+ patient accounts per month.
Sign up patients with the product we offer greater than or equal to the set monthly goal
Works closely with other departments and physician support teams to confirm patient orders are eligible for shipment.
Complies with HIPAA rules, appropriately safeguarding PHI or other private & confidential information.
Maintains accurate and detailed notes in the company system.
Adapts quickly to frequent process changes and improvements.
Is reliable, engaged, and provides feedback to improve processes and policies.
Attends all department, team, and company meetings as required.
Appropriately routes incoming calls when necessary.
Meets patient service quality standards.
Embraces and exemplifies ADS core values:
We grow together
We care
We obsess over the customer experience
We commit
Job Required Qualifications:
-At least 2-3year solid experience with US Healthcare.
-Minimum of 6 months work experience in BPO Sales (Upselling, Outbound sales, Inside Sales)
-Excellent Customer service skills, including phone and interpersonal skills.
-Computer proficiency in MS Word, Excel, and Outlook preferred.
-Strong knowledge and use of the English language, both written and verbal.
-Work history of excellent attendance and punctuality
-High comfort level working with culturally diverse team members and clients.
-Proficient mathematical skills, including addition, subtraction, multiplication, and division.
-High School diploma or GED required.
Travel Required:
0 – 10%
Language Skills
Must be able to communicate effectively in English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
KPI
Productivity
QA
Attendance
Adherence
Asset Requirements:
Set up, configure, and maintain a reliable wired LAN connection for WFH setup
Speed test minimum of 200mbps both download and upload
