The Sales Support role for a Sales Specialist is crucial in ensuring smooth operations, efficient sales processes, and enhanced customer satisfaction. Below are the typical duties and responsibilities of a Sales Support personnel working with or under a Sales Specialist:
Administrative and Operational Support
- Prepare and process sales orders, quotes, and invoices.
- Maintain and update customer databases and sales records.
- Coordinate with logistics and warehouse teams for delivery schedules.
- Track shipments and ensure on-time delivery.
- Monitor inventory levels of container vans and relay availability to the sales team.
Customer Service and Communication
- Respond to customer inquiries via phone, email, or chat.
- Assist in handling customer complaints or issues, escalating when necessary.
- Follow up on customer orders and provide status updates.
- Schedule and confirm client meetings or calls for the Sales Specialist.
Sales Coordination
- Assist in preparing sales presentations, proposals, and reports.
- Help track sales performance and generate reports for analysis.
- Support in managing sales pipelines.
- Coordinate marketing campaigns or promotions related to sales initiatives.
Documentation and Compliance
- Ensure all sales-related documentation is complete and filed properly.
- Help in processing returns, exchanges, and warranty claims.
- Make sure pricing, discounts, and contracts are correctly applied and approved.
Collaboration and Internal Communication
- Liaise between the Sales Specialist and other departments (marketing, finance, supply chain).
- Support the sales team in gathering market intelligence or competitor data.
- Provide regular updates to the Sales Specialist on client feedback and industry trends
Job Type: Full-time
Pay: Php13,380.00 per month
Work Location: In person
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