Title: Scrum Master Consultant based in Deloitte Consulting Philippines Delivery Center
Are you ready to unleash your potential?
At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.
We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.
Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.
We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognized for their contributions.
Ready to unleash your potential with us? Join the winning team now!
Work you will do
Deloitte’s offering leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance your customer relationships with immersive experiences powered by leading digital arts. Become part of a team that imagine, deliver and run the capabilities needed for cutting-edge, digitally enabled sales and channel systems – to formulate go-to-market strategy, design incentives, and deploy talent, while harnessing the game-changing power of technologies such as artificial intelligence and cognitive computing.
- Consulting Project Delivery
- Manage the full project lifecycle across multiple simultaneous client engagements, from planning through delivery and transition
- Define and maintain project plans, timelines, milestones, budgets, and resources
- Coordinate internal consultants, development teams and external verndors to ensure aligned execution and delivery
- Adapt delivery approach to client needs using Agile, hybrid or traditional models
- Monitor KPIs, delivery health and profitability metrics and report regularly to leadership and clients
- Agile and Scrum Leadership
- Serve as Scrum Master for one or more Agile teams, facilitating ceremonies such as daily stand-ups, sprint planning, reviews and retrospectives
- Drive Agile best practices and continuous improvement across delivery teams
- Support the team in removing impediments, fostering autonomy and maintaining focus on delivery goals
- Build a collaborative team environment that encourages innovation and accountability
- Service Delivery & Operational Oversight
- Ensure high-quality service transition and post-implementation support for client solutions
- Monitor SLAs, service KPIs and client satisfaction across support engagements
- Serve as the escalation point for delivery issues and coordinate resolution with internal and client-side teams
- Identify opportunities for service enhancement, process improvement and value-added consulting
- Client Relationship Management
- Act as the primary point of contact for project delivery with client stakeholders
- Build and maintain strong, trust-based relationships through consistent delivery and strategic engagement
- Manage stakeholder expectations, scope changes, risks and communications with clarity and professionalism
- Support business development efforts through scoping, planning and resourcing for new engagements
Your role as a leader
At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Consultants across our Firm are expected to:
- Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
- Respect the needs of their colleagues and build up cooperative relationships.
- Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams’ work to achieve the objectives.
- Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
- Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
- Offer insights based on a solid understanding of what makes Deloitte successful.
- Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
- Understand disruptive trends and promote potential opportunities for improvement.
Enough about us, let’s talk about you
- Bachelor’s degree in Information Systems, Business, Computer Science or related field
- Certifications: Professional Scrum Master, PMP, ITIL
- At least more than 8 years of experience managing technology project delivery, ideally within a consulting or professional services environment
- Experience leading agile delivery teams using Scrum or similar methodologies
- Proven ability to manage end-to-end development processes (scoping, planning, delivery)
- Experience facilitating sprint planning, retrospectives, and daily stand-ups
- Demonstrated the ability to manage multiple concurrent project with cross-functional teams including developers, designers and product owners
- Strong client-facing skills and experience working with executive stakeholders
- Proficiency on delivery tools such as JIRA, Confluence, MS Project or equivalent
- Good understanding of cloud platforms, enterprise applications and system integration environments.
- Experience delivering solutions across industries such as financial services, healthcare, public sector or technology
To be successful in this role, you should have the following key experience and capabilities:
- Strong understanding of agile frameworks and delivery best practices
- Excellent facilitation and communication skills
- Expertise on scope and change management
- Ability to manage team dynamics and remove delivery roadblocks
- Organized, outcomes-focused and comfortable working in fast-paced environments
- Skilled in leading risk management and issue resolution
- Proactive in process improvement and delivery governance
What is in store for you?
- Embrace the dynamic nature of our work environment with the opportunity to work on a hybrid set-up and on a shifting schedule.
- Rewards platform – your hard work won't go unnoticed at Deloitte!
- Training and development - at Deloitte we believe in investing in our best assets, the people! You will have access to world class training and funding towards industry and other professional certifications.
- Receive support and mentoring to progress your career. You will have access to mentors and coaches who will help you pave a path for career progression.
- Benefits effective upon hiring including paid time off and holidays, health, and life insurance!
Next Steps
Sound like the sort of role for you? Apply now.
Due to volume of applications, we regret only shortlisted candidates will be notified.
Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.
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