Join our team as a Quality Compliance Analyst you will monitors process transactions to ensure client standards are met as well as process improvement opportunities identified.
Essential Functions
- Monitoring of transactions as per process guidelines
- Providing event-based and frequency-based feedback
- Assisting Ops-AMs in identifying training needs for the agents and process level issues that can help improve performance
- Participating in team huddles and providing brief on Quality performance in the process
- Brief new agents joining the process and explain how the quality function operates in the process
- Co-ordinate all process improvement initiatives
- Graduate in any stream
- QC Certification training (internal at EXL)
- 1 year in the current role
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