Senior Scrum Master - PSM/SAFe (Work From Home)

Overview

Join our award-winning IT team as we lead the way in digital, cloud, and security technology services. You will be playing a critical role in delivering innovative solutions for our biggest client, Canada’s leading telecommunications, tech, and media corporation.

We’re looking for passionate and creative tech leaders who want to take their career to the next level and make a real impact. Our success is fueled by our people and our passion for innovation, so we empower our Qmunity and provide a workplace where they can flourish and grow.

We offer premium benefits, including:

• Work From Home Set up
• Salary based on experience, miscellaneous allowances
• Performance bonuses and yearly increase
• HMO from day 1 for you + 2 free dependents
• 6 months paid maternity/15 days paternity leave
• Company-sponsored training and upskilling, and career growth opportunities!

Responsibilities

• Facilitate Scrum Events: Lead daily stand-ups, sprint planning, reviews, and retrospectives. Ensure these events are productive, time-boxed, and focused on outcomes.
• Coach Agile Practices: Mentor Scrum Teams, Product Owners, and stakeholders on Agile principles and best practices. Promote continuous learning and Agile maturity across the organization.
• Remove Impediments: Actively identify and eliminate blockers that hinder team progress. Collaborate with other teams or departments to resolve cross-functional issues.
• Foster Team Collaboration & Self-Organization: Encourage ownership, accountability, and a culture of trust within the team. Support team dynamics and help resolve conflicts constructively.
• Drive Continuous Improvement: Use metrics and feedback to identify areas for improvement. Facilitate retrospectives that lead to actionable outcomes and track progress over time.
• Stakeholder Engagement: Ensure transparency of team progress through information radiators (e.g., burn-down charts, dashboards). Align team deliverables with business goals and manage stakeholder expectations.
• Support Agile Transformation: Contribute to organizational Agile adoption and scaling efforts (e.g., SAFe). Act as a change agent promoting Agile values across departments.
• Risk & Dependency Management: Help teams identify risks early and manage dependencies with other teams or external partners.

Qualifications

• 2 years Scrum Master role experience in Scaled Agile Delivery
• 3 years effective communication experience, mastering the English language and listening skills
• 5 years of experience in Servant Leadership and ownership, past leadership achievements
• 3 years of experience in mastery of Jira and Confluence tools
• 3 years of Advanced Facilitation & Coaching Skills experience

Complementary Competencies (Good-to-have Competencies)

• Deep Agile & Scrum Knowledge: Ability to tailor practices to context, not just follow Scrum by the book. Certifications like PSM II/III or CSP-SM are a plus.
• Stakeholder Management & Communication: Strong communication skills, ability to influence without authority, and experience managing expectations across departments.
• Metrics-Driven Continuous Improvement: Familiarity with Agile metrics (e.g., velocity, cycle time, team health), and a track record of using them to foster growth.

Educational Qualification/s

• Bachelor’s degree in computer science, Information Technology, or related field
• PSM I or CSM or PMI ACP certification required + SAFe for Teams or SAFe for Scrum Master certification required
• PSM II or III certification or equivalent a plus

Work Conditions

• Work From Home Set-up
• Must be available every workday from 4 AM to 1 PM EST (4PM-1AM Manila), and exceptionally until 5 PM for 2 days every 10 weeks during 2 days PI planning events, 5 times a year
• No overtime
• No on-call duties