The ServiceNow Developer will play a primary role in the management and oversight of ServiceNow
environments, providing development, integration, maintenance and operations skills. This team member
will possess ServiceNow system development and system administration skills, including experience
developing, integrating and administering a ServiceNow ITSM solution in a cloud-based environment.
This position requires a breadth of technical knowledge and experience as well as excellent customer
service, task ownership, multi-tasking and team communications skills.
The scope of the role includes two primary functions:
(1) Administration of ServiceNow instances;
(2) Configuration / development of ServiceNow ITSM/ITOM modules as well as any future modules.
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
Serve as developer for the ServiceNow platform
Design and implement client scripts, UI Actions, ACLs, business rules, workflows, and configure
or modify applications to meet business requirements while adhering to best practices and
standards on the ServiceNow platform.
Manage code repository and branching strategy for ServiceNow update sets
Provide code review for update sets proposed for promotion to higher environments
Manage application of code between environments (Dev to QA, etc.)
Coordinate regular environment refreshes to ensure the ServiceNow environment remains
healthy
Create and maintain system design and procedural documentation supporting the management
of the platform
Coordinate testing and timely implementation of system updates/features
Manage application configuration and documentation
Support the configuration / development of all ServiceNow modules
Integrate ServiceNow with other systems (for discovery of assets, user access via LDAP,
auto-creation of Incidents via Event Management Systems, etc.)
Track, prioritize, and implement (configure/test/deploy) enhancement requests and defect
corrections, while leveraging formal Change Management processes
Drive compliance with IT Service Management standards and policies
Maintenance and continuous improvement of the processes, standards, policies, working
methods, and tools
Partner with Platform Stakeholders to document, communicate and continually improve the
processes and policies that describe the use and administration of the ServiceNow platform and
applications.
Implement CMDB, specifically identify CIs (Manual / discovery), create and/or validate
relationships, implement APIs for CI feeds into the DB, CMDB audits, conflict management of
CMDB data, etc.
Attend daily SCRUM calls and provide daily documentation on assigned SCRUM cards
Other duties as assigned
