About Us
We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.
As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.
Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.
We generate revenue through two primary streams:
- Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
- Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.
Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.
Our Values:
- Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery.
- Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork.
- Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness.
- Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions.
- Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.
Our Leadership Philosophy
Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.
To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members.
Who you are:
As a Business Development Representative , you are responsible for setting appointments for our sales team with prospective property owners, investors, or realtors with the goal of growing our property portfolio. You will spend most of your time following up on inbound leads and pursuing outbound leads via phone calls and emails. You are charismatic, highly organized, and have experience with sales. You enjoy having an incentive program to be rewarded for exceeding appointment goals.
What you’ll do:
- Follow-up on inbound leads via phone calls, emails, and using our CRM messenger.
- Complete daily outbound calls and emails to prospective property owners and realtors.
- Complete basic research on prospects to qualify them as leads.
- Use our CRM to manage your leads and communicate with our sales team.
- Meet daily, weekly, & monthly quotas for outbound calls.
- Strive to hit our appointment goals on a weekly/monthly basis.
- Communicate with your sales manager daily via video calls.
The skills you’ll need:
- Experience in Business Development.
- Charismatic, professional, and positive demeanor over the phone and email.
- Proficient in MS Office Suite.
- Highly organized, self-sufficient, and able to self-manage your time.
- Basic knowledge of the vacation rental/short-term rental industry.
- Problem solving attitude: Be able to expect the unexpected and come at issues with a can-do mindset.
- A-Z attitude: Be able to start a task and see it through to completion.
- Positive energy: we are here to make a good vacation, a great one! Our guests are here to have fun, no reason we can’t have some fun making that happen.
- Tech capable: navigating different portals, websites, and apps daily.
- Patience: able to stay calm and collected with a belligerent prospect or lead.
- Fluent in English.
What you’ll get:
Owner Growth Incentive Packages: Inside Sales
All Incentive Packages are considered bonus income (additional to the hourly rate) earned each month based on weekly targets that must be reached each week to earn the package for that month. Bonuses are paid in one sum, at the end of each month.
- Bronze: $100 Bonus (x5 set appointments / week)
- Silver: $250 Bonus (x10 set appointments / week)
- Gold: $500 Bonus (x15 set appointments / week)
Additionally, ALL reps will receive an uncapped extra $100 bonus per converted lead each month (appointment which leads to an executed contract within 12 months of initial meeting).
Appointments are defined as follows: A scheduled and confirmed meeting with a prospect and an outside sales rep via In-person meeting, video call, or phone call. In-person meetings are always preferred to phone calls.
Physical & Other Requirements and Qualifications:
- Able to work during typical EST business hours 40 hours per week.
- Ability to communicate clearly and effectively over the phone in English.
- Able to work in a quiet environment without background noise or disruption.
