Company Description
Balsam Brands is a global eCommerce retailer with roots in holiday and home décor. Our flagship brand is Balsam Hill™, the world’s leading retailer of artificial Christmas trees and holiday décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have an impact in a people-first company that values relationship-building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Canada, Ireland, and the Philippines.
The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our communities. When you join Balsam Brands, you’ll find a culture of caring people doing challenging work while building a welcoming workplace.
- Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/
- Balsam Brands on Instagram: https://www.instagram.com/balsam_brands/
- Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes
At Balsam Brands, we like to think of our people-first culture as more than just a tagline. It's the heart of our company. In fact, our Philippine ROHQ being recognized as one of the Philippines' Best Work Places by the prestigious Great Place To Work organization is a testament to this.
We know that you need to feel comfortable in your work environment, so we make sure that everyone in the team is supported and cared for. Team Manila has been working from home since 2010, with occasional in-person meet-ups and events to help build relationships and foster camaraderie.
Team Manila represents nearly every function in the company—from Marketing to Operations and everything in between. Everyone gets to enjoy company-issued laptops and full employee benefits, including HMO coverage, mental health support, paid time off, 13th-month pay, and many more. The company trips, wellness benefits, and other perks are just the cherry on top of our permanent work-from-home setup.
- Balsam International on Facebook: https://www.facebook.com/BalsamInternationalPH
- Balsam International on LinkedIn: https://www.linkedin.com/company/balsam-international-unlimited
At Balsam International, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam International is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Job Description
As our contractual Social Media & Reputation Analyst, you'll be the voice of our brand across TikTok, Instagram, and Pinterest, creating content, engaging with communities in real time, and assisting with reputation management. You’ll learn from our SMRM lead while crafting Canva visuals, spotting trends, and responding to reviews. Perfect if you have social media management experience, enjoy hands-on creation, and can support during busy periods. This is a 6-month contract with remote flexibility based in Metro Manila, with potential to extend.
What you'll be doing:
Overall Engagement Marketing Execution
Assists in monitoring the brand’s social media channels (Facebook, Instagram, Twitter, Pinterest, TikTok) and campaigns.
Creates copy and assets for the social media calendar.
Monitors social media & influencer campaigns and flags issues that may come up.
Engages with audience and community members via comments and direct messages.
Assists in the brand and products’ online reputation.
Moderates and solicits reviews on sites such as Trustpilot and Power Reviews.
Updates Customer Review file for cross-functional teams.
Assists Influencer Marketing initiatives and activities.
Monitors on-going campaigns and flags issues that may come up.
Replies to unsolicited influencers.
Conducts initial outreach to influencers.
Updates trackers and analytics data on social platforms.
Monitors and keeps up with marketing and competitor trends, topics, articles, and news to be shared as learnings within the team or to the brand’s social communities.
Helps in managing all our SM channels and review sites.
Documents processes, strategies, and campaigns for internal and external reference.
Delivers high-quality results on projects of low complexity; output meets and/or exceeds established timelines
Email Marketing Execution & Analysis
- Assists in the development and management of email marketing initiatives.
Helps manage and execute email campaigns.
Update creative briefs for asset requests and monitor JIRA tickets.
Conducts email proofing to check all email campaigns and flows are precise and flawless prior to deployment.
Assists in performance tracking and reporting for stakeholders on a weekly basis.
Assists in launching email campaigns and influencer vetting
Other Duties and Responsibilities
- Performs other duties that may be assigned from time to time.
What you bring to the table:
Bachelor’s Degree in Marketing or any related fields.
Minimum of one (1) year of relevant experience in Engagement Marketing channels such as Social Media, Content, Influencer, or Email List.
Proficient in MS Office – Outlook, Word, Excel, PowerPoint.
Experience in Marketing is not required but is definitely a plus.
Our must-haves:
- Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
- Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 50MBPS.
- Must have a back-up internet connection of the same speed if the primary connection becomes spotty.
Location: The Social Media & Reputation Analyst (Contract) position is a remote contractual position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.
Note: An online assessment will also be part of the recruitment process.
Status: This is a contractual, home-based job that requires a scheduled eight (8) hours of full-time, dedicated work daily, five days a week. Given the role’s contractual nature, there will be no benefits. Paid overtime may be required. If performance is up to standard, the contract will be effective from September 2025 to January 31, 2026. Note that the contract may be shortened or extended depending on the needs of the business.
Hardware Provision: Company-issued Laptop will not be provided.
Additional Information
All your information will be kept confidential according to EEO guidelines.
