GENERAL DESCRIPTION: the Solar Hub Technician is responsible for providing technical customer service in order to develop and nurture a sustainable ecosystem of services and to satisfy our customers. The Technician will work closely with the Solaristas to conduct product demos to support their marketing activities, provide product updates to Solaristas and partners and ensure the sustainable deployment of solar products throughout local communities to fulfill orders.
KEY JOB ROLES
Sales and Marketing Activities
- Serves as Technical Experts and Train the Solaristas’ important technical parameters of HSSi products
- Train Solarista to “Customer Golden Rules”: How to use HSSi product properly and avoid customer errors
- Manage the HSSi Accredited Technicians on technical support, customer service, and warranty fulfillmentto improve technical customer service coverage and satisfy our customers
- Efficiently manage his/her own costs and expenses and to work based on the principles of HSSi.
- In support of new product development, the Technician is expected to participate in product evaluation and testing by piloting in the Hubs to assess the feasibility of introducing new products.
Customer & Partner Satisfaction: Positive Word of Mouth
- Managing the overall Customer Service Flow: Train Partners and Solarista;
- Recruit & Train local Technician in Diagnosing & Repairing Solar Products that we offer.
- Develop & Maintain a good Accredited Technician network
- Monitor the KPIs for Customer Satisfaction.
- Keep track of all warranty claims from Partners and Clients by ensuring timely replacement witha maximum of 7 days.
Operational Efficiency: Inventory Management
- Partner’s, Hub’s Stock management: Inventory, tracking and maintenance.
- Hub’s Inventory Management – Communication with the Head Office: Preparing of documents(Stock Request Form, Delivery Receipt and Receiving Report) for all product movement.
- Prepare and checks units before delivering to Partners/Clients.
- Manage all the product requests from Hub to Head Office:
- Maintain a healthy database of all serial numbers, client’s info that was sold by the respective hubs in the region
- Keep track that the warranty claims of the Hub been fulfilled by the Head Office.
Product Engineering:
- Solarize Hub: Install and use solar product in the Hub
- Product Developing and Testing
- Assist the Technical Director in product need analysis and testing of new products
- In charge for maintaining the Hub display workability.
- Keep track of any noticeable defect on a particular product and feedback immediately to the Technical Director.
EDUCATION REQUIREMENT
- Vocational or relevant field; further training will be a plus.
- Minimum 3-year of experience in technology management, engineering, and technical
- Familiarity with renewable energy technology is a plus; knowledge of different Filipino dialects is a plus.
- Willing to engage in fieldwork and to be assigned nationwide.
Job Types: Full-time, Permanent
Benefits:
- Health insurance
- Life insurance
Work Location: In person
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