Department Operations
LevelExperienced (Individual Contributor)
LocationPhilippines - Manila
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- The primary role is to determine the immediate and future fleet size and fleet type requirement of the hubs within their scope of coverage. In addition this role is to coordinate with agency partners to provide the riders and drivers that are required for all fleet requirements.
- Use SPX planning tools to determine fleet requirements.
- Use forecast numbers from logistics for future planning.
- Take fleet type (2w, 3w, 4w, and other future types of vehicles) into consideration when planning fleet requirements.
- Work closely with IC team with developments in hiring of IC delivery partners.
- Work closely with retention team as source of data that will be used for fleet planning as well.
- Provide reports on actual fleet build up vs fleet required.
- Provide reports on agency fill ability to provide fleet required of them.
- Provide proposals and secure approvals for immediate and future fleet plans.
- Fleet plans include targets for fleet size per type of vehicle, productivity, and delivery success rates.
- Coordinate with agencies on fleet required from them.
- Equally allocate fleet requirements from agencies.
- Recommend and justify altering fleet allocation to agencies in case where fleet is not being provided as required.
Requirements:
- Must have at least a 4 year college degree.
- Work experience in transport planning is preferred.
- Familiar in using Transport Management Systems (TMS) is an advantage
- Work experience in transport operations, and dealing with transport service providers as well as outsource personnel agencies is an advantage.
- Has good analytical skills.
- Use of Google apps such as sheets, slides, docs or Microsoft office.
- Must be very proficient in using GSheets or Excel.
- Collaborative, and ask questions to learn more about the nature of fleet requirements of specific hubs.
- Proactive.
- High level of integrity
- Organized and forward thinking.
- Escalates early before a problem becomes too big
- Verse in both written and oral communication
- High level of energy
- May require some level of traveling with area of coverage
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