Store Manager - Quezon City Area

Store Name: Smashing Lemons (Lam Heung Ling)

Qualifications:

• Bachelor's College Degree in Hospitality Management /Food & Beverage Services Management or equivalent.
• Minimum of 2-3 years in retail management or supervisory role.
• Barista with Cashiering POS experience is advantage.
• Ability to manage inventory and ordering systems.
• With NCII Certificate for Barista is a plus but not required.
• With Store Manager/Team Leader work experience is required from the same industry Beverage Company such as Starbucks, Coco, Gongcha, Tiger Sugar, Infinetea or any leading Coffee Shops or Milk tea Shops.
• Wiling to field work. (Roving)

Key Responsibilities:

Store Operations Management:

• Oversee the day-to-day operations of the store to ensure efficient processes.
• Ensure the store is clean, well-organized, and visually appealing.
• Monitor stock levels, placing orders, and managing inventory.
• Ensure store equipment is properly maintained.

Customer Service:

• Provide excellent customer service, ensuring all staff members are properly trained in customer interaction.
• Resolve customer complaints or concerns in a timely and effective manner.
• Promote customer loyalty programs and initiatives.

Staff Management:

• Hire, train, and onboard new employees.
• Schedule staff shifts to ensure the store is adequately staffed at all times.
• Evaluate staff performance, provide feedback, and manage disciplinary actions when necessary.
• Motivate and lead the team to achieve store objectives and sales targets.

Sales and Financial Management:

• Drive sales and meet or exceed sales targets.
• Monitor and analyze sales reports, making adjustments as necessary to meet goals.
• Handle cash management, including cash handling procedures, balancing registers, and processing transactions.
• Develop strategies to increase store revenue and profitability.

Inventory Management:

• Oversee inventory control, including stock ordering, receiving, and organizing.
• Conduct regular stock audits to ensure accuracy.
• Minimize shrinkage and loss prevention.

Marketing and Promotions:

• Implement store-level marketing campaigns and promotions.
• Ensure all in-store promotions and advertisements are displayed correctly.
• Ensure compliance with company visual merchandising standards.

Compliance and Safety:

• Ensure the store complies with all health, safety, and legal regulations.
• Ensure all employees follow company policies and procedures.
• Perform regular safety checks and risk assessments.

Reporting:

• Prepare reports for upper management, including sales, customer feedback, and employee performance.
• Track performance metrics and analyze them to make data-driven decisions.

Job Types: Full-time, Permanent

Pay: Php20,000.00 - Php30,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Schedule:

• 10 hour shift
• 8 hour shift
• Afternoon shift
• Day shift
• Early shift
• Evening shift
• Holidays
• Monday to Friday
• Overtime
• Shift system
• Weekends

Supplemental Pay:

• 13th month salary
• Overtime pay

Education:

• Bachelor's (Required)

Experience:

• Store Manager: 3 years (Required)
• Food Chain Industry: 3 years (Required)

Location:

• Manila (Preferred)

Willingness to travel:

• 100% (Required)

Work Location: In person