As part of the team, this member supports all activities related to Warehouse Technology solutions –Manhattan Integration Framework and Manhattan Active WM, Mobile Applications; applications connecting end to end order flow. This also includes data prep and config, test execution, documentation, and end to end validations. Also work with ServiceNow, JIRA, GitHub, Postman, GCP, PCF, Version Control (Git/SVN) and other tools needed to complete the tasks.
Qualifications
- Bachelor’s degree in related field or equivalent work experience.
- Warehouse Management Application experience, Manhattan Active or WMOS preferred.
- Up to 2 years of experience of successful production support, testing, deployment, and validation in a corporate environment.
- Problem Solving Skills –ability to assess, contain, and resolve service disruptions. Ability to follow a structured approach to solving a problem.
- Ability to synthesize insights from data to drive system and/or process improvements.
- Communication Skills – Ability to interact at all layers of the organization and communicate the impact and resolution steps effectively.
- Business Acumen – Broad understanding of the business functions, business applications, and site-specific requirements.
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of external and internal stakeholders.
Additional Preferred Qualifications:
- Experience with ServiceNow, Jira, GitHub, Postman
- Familiarity with managing/solutioning applications in GCP Cloud
Responsibilities:
- Help improve incident response times, decrease SRT duration and eliminate incident root cause.
- Partners with internal IT solution owners and Managed Services Partners to drive process improvements and reduce risk of service disruptions.
- Provide streamlined support for root cause analysis, permanent corrective actions and problem resolution.
- Applies governance policy standards consistently with respect to SLA performance.
- Demonstrates knowledge of core ITIL framework and the application of methodologies within area of concentration.
- Ensures 24X7 coverage for SRT support.
- Participate in daily operational stand-up meetings with team.
- work with SRT Coordinators, SRT Managers, Root Cause Issue team, BA, Developer and Testing team.
- Reporting tasks at stated cadence: Daily, monthly
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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