System Monitoring and Support Specialist (Remote)

This is a remote position.

Company Overview

ClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world.

At ClearDesk, we handle the sourcing, recruiting, and management of our overseas talent as they work with our clients. Our goal is to provide exceptional service that exceeds expectations, and we take pride in our ability to match each client with the right talent to suit their unique needs.

Our Mission

At ClearDesk, we're passionate about helping people succeed. Our mission is to assist clients in building top-performing teams in the most cost-effective way possible, enabling them to thrive in today's competitive business landscape. Additionally, we're committed to helping our remote talent develop their careers within outstanding teams while supporting their families.

But we don't stop there. We're constantly pushing ourselves to grow and learn by surrounding ourselves with the very best talent. This culture of continuous improvement enables us to provide even better service to our clients and team members alike. At ClearDesk, we believe that when everyone succeeds, we all succeed.

Job Description

We are seeking a highly skilled and motivated System Monitoring and Support Specialist to join our team. This role is responsible for supporting post-installation system monitoring, issue resolution, and data management to ensure optimal performance of residential solar energy systems. This role involves monitoring system alerts, updating customer records, coordinating with internal teams, and assisting with case management in various platforms such as Salesforce, Enphase, and SolarEdge.

Responsibilities

System Monitoring & Reporting:

• Activate solar systems for homes and businesses, making sure they are approved and ready to operate.
  
• Keep an eye on how the systems are performing and look into any problems by checking alerts and reports from platforms like Enphase and SolarEdge.
  
• Create and review reports to track performance issues, production drops, and other system concerns.
  
• Maintain lists of systems that need further investigation or are being watched for issues.

System Setup & Configuration:

• Help map out new solar system setups on Enphase and SolarEdge.
  
• Assist with creating login sheets and setup info for customer systems.
  
• Set up accounts for a specific report system (Know True-Up or KTU) and manage those reports.
  
• Help with setting up subcontractor accounts (limited tasks).
  
• Map systems once they’ve passed inspections.

• Keep track of customer issues in the system, making sure cases are updated and followed up on
  
• Clean up old or duplicate records to keep things accurate.
  
• Update customer details (like name and contact info) when needed.
  
• Help with cases where funding might have been rejected.

General Administrative & Support Tasks:

• Clean up and maintain data in monitoring systems.
  
• Ensure all systems are tagged properly for easy tracking.
  
• Work closely with other team members to solve problems and improve system performance.

Requirements

• College educated
  
• Candidates must provide either an NBI Clearance or Police Clearance (preferred) upon hiring
  
• Must be comfortable with using Hubstaff, a time-tracking application
  
• Prior experience in solar energy system monitoring, technical support, or a related field preferred
  
• Familiarity with Enphase, SolarEdge, and Salesforce is a plus.
  
• Strong attention to detail and ability to manage multiple tasks efficiently.
  
• Professional-level English (written and verbal/voice)
  
• Computer or laptop with access to the internet (minimum speed of 25 Mbps)

Compensation and Benefits

• Competitive salary
  
• Work from home
  
• Prepaid HMO
  
• Bonuses and incentives
  
• Paid training

Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your security, please ensure that all communications are conducted through emails originating from (@cleardesk.com or @cleardeskteam.com)