We are looking for a motivated and experienced Team Leader to manage and support a team of Healthcare Associates in a fast-paced environment. You will be responsible for ensuring team performance meets client requirements, maintaining high levels of productivity, and fostering a positive, performance-driven culture.
Key Responsibilities:
- Set clear team goals and motivate team members
- Oversee daily operations, delegating tasks and setting deadlines
- Identify training needs and provide coaching
- Interact with team members to receive their feedback and help resolve any problems
- Supervise team performance and prepare reports on its metrics
- Administer monthly scorecards to track associates' KPI reliability
- Assist in coordinating PTO requests
- Handle associates with various roles
You'll be a great fit if you have:
- Proven experience in a leadership role for a BPO company
- Strong communication skills both written and oral
- Ability to manage and motivate a diverse group of individuals
- Excellent problem-solving and decision-making skills
- Demonstrate ability to foster a positive and collaborative team culture
- Strong organizational skills and attention to details
Job Type: Full-time
Benefits:
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Experience:
- Team Leader: 2 years (Required)
Work Location: In person
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