About Penbrothers:
Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.
About the client:
The client is a rapidly growing customer experience solutions provider focused on making high-quality support systems accessible to organizations of all sizes and industries. By blending scalable SaaS tools with expert-led services, they help teams quickly and effectively set up, optimize, and expand their customer support operations. Their model eliminates the usual complexity and cost barriers, offering a seamless path to delivering exceptional service.
With a mission to transform how support is delivered across sectors—including business, non-profit, and government—the client provides both the technology and hands-on guidance needed to ensure long-term success. They’re continuously expanding and seeking passionate professionals who are eager to make a real impact in the customer experience space.
Responsibilities:
Be the trusted advisor – Work closely with customers to define success and create a clear roadmap to get there.
Own their journey – Manage the path to success, keeping customers on track and engaged.
Execute with impact – Implement and optimize technology alongside customers, ensuring smooth adoption.
Be hands-on – Roll up your sleeves to configure, customize, and integrate solutions that drive real results.
Drive transformation – Onboard, project manage, and implement game-changing technology that elevates customer experience.
Requirements:
Excellent customer-facing communication skills—you know how to build relationships and trust.
Confident presenter—you can lead engaging demos and walkthroughs.
Strong project management abilities—juggling multiple customers and timelines is second nature to you.
Solid technical knowledge of SaaS solutions—you understand how modern tech stacks work.
A problem solver at heart—you thrive on figuring things out and getting things done.
AI power user—you leverage tools like ChatGPT, Gemini, and others daily to work smarter and faster.
