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Technical Support Representative III (API Support)

Ninja Partners
Pilipinas
Full time
4 weeks ago

Work Setup: Remote

Schedule: 8:00AM to 5:00PM EST (Mon-Fri)

Start Date: ASAP

Equipment: Company provided

What does a day in the life of a Technical Support Representative III look like?

  • Manage Supplier Tire Inventory: Oversee the integration and accurate representation of diverse US tire types on the website, including all-season, performance, winter, all-terrain, mud-terrain, and specialty tires, ensuring comprehensive product offerings.

  • Resolve API Key Credential Issues: Diagnose and troubleshoot common problems related to API key credentials, such as authentication failures, data retrieval errors, and service disruptions caused by incorrect or expired keys.

  • Provide Backend Customer Support: Offer in-depth assistance to customers navigating the platform's backend, encompassing website navigation, widget creation, and seamless integration of custom widgets onto their sites.

  • Maintain E-commerce Tire Platform: Support the robust backend of the wheels and tire e-commerce solution, ensuring smooth operations for dealerships to effectively sell tires, including platform stability, performance monitoring, and new feature implementation.

  • Facilitate Website Widget Embedding: Guide clients on the successful embedding of widgets into their websites, providing comprehensive support for technical integration, web development assistance, and resolving any embedding-related issues.

  • Ensure Platform Uptime and Performance: Take primary ownership of platform support, proactively monitoring system health, applying necessary updates and patches, and resolving general technical issues to maintain optimal functionality and user experience.

  • Manage Website Pricing & Widget Display: Implement and support pricing changes on the website, specifically ensuring accurate and real-time display of tire pricing through various widgets, and troubleshooting any discrepancies.

  • Address Widget Embedding Challenges: Act as a subject matter expert for common widget embedding issues, such as incorrect code placement, conflicting scripts, or platform-specific integration challenges, providing effective solutions.

  • Conduct Client Tire Product Training: Develop and deliver comprehensive training sessions for clients on tire products, covering features, benefits, specifications, compatibility, and efficient use of the platform's tire search and selection tools.


What are the required qualifications for a Technical Support Representative III?

  • Minimum 2-3 years experience in technical support role or related, preferably within the Automotive or Tire industry
  • Strong knowledge and understanding in Web App or API creation
  • Strong communicator and customer service with the ability to build lasting relationships, interpersonal, and influencing skills
  • Experience with FreshDesk or any ticketing tool
  • Strong initiative and outstanding work ethic
  • Good understanding of general software concepts
  • Committed to learning and pursuing personal development
  • Proficiency in Microsoft Office: Word, Excel, PowerPoint and Outlook
  • Excellent interpersonal skills and the ability to collaborate effectively within a team.

Preferred qualifications:

  • Understanding of HTML and JavaScript
  • Experience working with Google Analytics
  • Experience providing virtual training sessions
  • Experience within the Automotive or Tire industry


Ninja Perks and Benefits

  • Full time employees
  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/a8p9_Su6SRWQT8wD9W_o9

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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