Position Overview:
We are looking for a highly motivated and skilled Technical Support Representative to join our BPO service desk team. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for problem-solving. In this role, you will deliver exceptional technical support to our clients, resolve issues efficiently, and ensure a positive customer experience.
Qualifications:
-Completed 1st Year in College
-At least 18 months BPO experience with 12 months of experience in a Service Desk role, IT helpdesk or Technical Support role - Under BPO or IT Shared Services
-Strong problem-solving and analytical skills to quickly identify and resolve issues
-Excellent communication and customer service skills to effectively interact with end-users
-Working knowledge of common desktop applications, operating systems, and hardware
-Ability to multitask and prioritize tasks in a fast-paced environment
-Enthusiasm for continuous learning and adaptability to new technologies
-Willing to work ON SITE in Alabang, Muntinlupa City
“We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer."
Job Type: Full-time
Pay: Php30,000.00 - Php36,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Bonus pay
Experience:
- BPO: 2 years (Required)
- Service Desk/TSR/IT Helpdesk: 1 year (Required)
Work Location: In person
