The Training Head is responsible for leading the training department and ensuring that all learning initiatives are aligned with the company’s objectives and vision. This role involves overseeing a team of trainers, developing and maintaining training programs and materials, managing the Learning Management System (LMS), and driving continuous improvement in employee performance through strategic training interventions.
Key Responsibilities:
1. Leadership & Team Management
- Lead and manage a team of trainers to ensure high-quality training delivery across the organization.
- Provide coaching, mentorship, and performance evaluations to support the professional development of trainers.
- Foster a strong learning culture by empowering and recognizing the contributions of the training team.
- Monitor trainer performance and provide guidance to ensure continuous improvement.
- Ensure trainers are well-led, motivated, and aligned with company values.
2. Training Design & Development
- Design, develop, and regularly update training materials that reflect company goals, standards, and operational needs.
- Continuously evaluate and refine training methodologies to ensure alignment with modern adult learning principles and business objectives.
- Conduct training needs analyses and collaborate with operation to create relevant programs.
- Lead the development of new training initiatives aimed at addressing performance gaps and improving operational efficiency.
3. Training Operations & Scheduling
- Develop and manage weekly and monthly training schedules.
- Assign trainers to appropriate tasks such as training assist, store openings, microsessions, and special training projects.
- Ensure balanced trainer workloads and coverage across all training needs.
4. Learning Management System (LMS) Oversight
- Manage the company's LMS platform, ensuring all learning materials and modules are up-to-date and well-organized.
- Upload, track, and maintain all digital learning content.
- Monitor LMS usage, course completion, and learner progress through analytics and reporting.
- Troubleshoot technical issues and provide support to users when necessary.
5. SOP Alignment
- Respond to quality issues raised by Operations regarding SOP implementation and execution.
- Collaborate with Operations to adjust training content based on real-time field feedback.
- Ensure SOPs are accurately reflected and reinforced in training materials and delivery.
6. Strategic Support & Reporting
- Collaborate with other teams to identify operational gaps and implement targeted training solutions.
- Track training KPIs and report results to management for performance evaluation and strategic planning.
- Stay updated with learning and development trends, tools, and technologies to enhance the training framework
Qualifications:
- Bachelor's degree in field of expertise
- Certified Professional in Training Management
- Excellent Interpersonal and communication skills
- Has passion for teaching and public speaking
- Must be proficient in training methodologies and demonstrate superior teamwork abilities
- With proven experience as Training Head
Job Type: Full-time
Benefits:
- On-site parking
- Opportunities for promotion
- Promotion to permanent employee
Work Location: In person
Expected Start Date: 09/22/2025
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