The Customer Service Representative (Retention and Sales) is responsible for engaging with customers to resolve inquiries, retain existing accounts, and promote additional products or services. This role requires excellent communication skills and a strong focus on meeting sales and customer satisfaction targets.
Your future duties and responsibilities
- Promote contract renewals and drive customer retention aligned with overall business objectives.
- Conduct consultative, value-driven sales and account management calls to identify and meet customer needs.
- Act as a primary point of contact for both customers and internal sales teams on a daily basis.
- Resolve billing issues and account-related inquiries promptly and professionally.
- Provide Day 2 (post-sale) support to ensure a smooth and positive customer experience.
- Accurately document all customer interactions and maintain updated records in CRM systems.
- Collaborate with internal support teams to manage escalations, reporting, and continuous process improvements.
- Schedule and manage follow-up communications to support deal closures and ongoing relationship management.
Required qualifications to be successful in this role
- Strong verbal and written English communication skills, with the ability to clearly explain complex topics.
- At least 6 months of BPO experience handling sales and retention accounts (Telco account experience is a strong plus).
- Willing to work the graveyard shift, including Philippine holidays.
- Flexible, adaptable, and proactive with a customer-centric mindset.
- Comfortable holding unscripted conversations and recommending relevant value-added services.
- Strong interpersonal skills to build rapport and foster customer trust.
- Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
- Skilled in problem-solving and proficient in using billing and order support tools.
- Proficient in Microsoft Office and other customer support systems or CRMs.
- Willing to work in McKinley Hill, Taguig.
Job Type: Full-time
Pay: Php25,000.00 - Php27,000.00 per month
Benefits:
- Company events
- Employee stock ownership plan
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Performance bonus
Application Question(s):
- Are willing to work on a Graveyard Shift?
- Can you start ASAP?
Education:
- Senior High School (Preferred)
Experience:
- Customer Service Handling International Account: 1 year (Required)
- Sales: 1 year (Preferred)
- B2B sales: 1 year (Preferred)
- Retention: 1 year (Preferred)
Language:
- English (Preferred)
Expected Start Date: 07/21/2025
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