Job Title: Virtual Professional (VPro)
Job Type: Remote | Full-Time
About the Role:
We are continuously seeking highly motivated, tech-savvy, and adaptable Virtual Professionals (VPros) to join our growing remote team. As a VPro, you will provide dynamic support across various administrative, communication, and operational tasks. This is a generalist role ideal for individuals who thrive in a fast-paced virtual environment, can quickly adapt to new software tools, and are capable of managing multiple responsibilities with professionalism and efficiency.
Key Responsibilities:
- Inbound & Outbound Call Handling:
Handle incoming and outgoing calls professionally. Responsibilities include managing inquiries, scheduling appointments, taking messages, and routing calls as needed.
- Customer Support:
Provide exceptional support via phone, email, and chat. Assist customers with order tracking, general questions, and basic troubleshooting while escalating complex issues when necessary.
- Administrative Support:
Perform essential administrative tasks such as data entry, document formatting and management, email and file organization, invoice tracking, and internal communications.
- Calendar & Email Management:
Organize and manage calendars for executives or teams, schedule appointments, send meeting reminders, and maintain well-organized inboxes.
- CRM & Data Management:
Input and update information in CRM systems, ensuring data integrity and confidentiality. Assist in generating reports and tracking customer/project activity.
- Task Coordination & Follow-ups:
Support project management by assigning tasks, tracking progress, and conducting follow-ups to ensure deadlines and quality standards are met.
- Social Media Management:
Assist with social media scheduling, basic content management, engagement tracking, and inbox monitoring to help maintain consistent brand interaction online.
Qualifications:
- Previous experience in administrative support, customer service, or related remote roles. Fresh graduates are welcome to apply.
- Strong communication skills (written and verbal).
- Highly tech-savvy with the ability to learn and adapt to new tools and platforms quickly (e.g., CRMs, project management tools, communication apps).
- Excellent time management, multitasking, and organizational skills.
- Proficient in common tools such as Google Workspace, Microsoft Office, Zoom, Slack, and social media platforms.
- Self-motivated with a proactive approach to problem-solving.
- Reliable internet connection and a quiet, professional remote working environment.
Preferred Skills (Not Required):
- Experience with CRM tools (e.g., HubSpot, Salesforce, Zoho)
- Familiarity with scheduling tools (e.g., Calendly, Google Calendar)
- Exposure to social media management platforms (e.g., Buffer, Hootsuite, Meta Business Suite)
Schedule: 8:00 AM to 5:00 PM Eastern Standard Time
Starting Salary: Php 18,000 NET
Disclaimer:
These are general VPro responsibilities and are not all expected to be performed simultaneously. Upon account assignment, your specific responsibilities will be tailored to the client’s needs and will fall within the scope of the skills outlined above.
Job Types: Full-time, Fresh graduate
Pay: From Php18,000.00 per month
Benefits:
- Work from home
Application Question(s):
- Do you have prior related experience? If yes, how many months/years?
- Are you comfortable working during the night shift?
- Is our salary budget within your expectations? If not, how much is your expected salary?
- As part of our prequalification, kindly provide a short voice recording (Introduction of yourself and why you're fit for the role). Please send us a link to your recording using https://vocaroo.com/
Work Location: Remote