An operations officer, also known as an operations manager or operations coordinator, is responsible for overseeing and coordinating various operational activities within an organization. Their primary role is to ensure efficient and smooth day-to-day operations across different departments or functions.
- Planning and Strategy: Developing operational strategies, goals, and plans in alignment with the overall organizational objectives. This includes creating budgets, setting targets, and establishing performance metrics.
- Process Improvement: Identifying areas for operational improvement and implementing streamlined processes and procedures to optimize efficiency, productivity, and cost-effectiveness. This may involve analyzing data, conducting process audits, and implementing changes to enhance workflow.
- Team Management: Supervising and providing leadership to operational teams, ensuring that they have the necessary resources, training, and support to perform their duties effectively. This may involve assigning tasks, setting performance goals, and conducting performance evaluations.
- Coordination and Communication: Collaborating with various departments, teams, and stakeholders to ensure smooth coordination and communication between different operational functions. This includes facilitating cross-functional collaboration, resolving conflicts, and ensuring information flow.
- Risk Management: Identifying potential operational risks, developing risk mitigation strategies, and implementing measures to minimize disruptions. This may involve monitoring compliance with regulations, implementing safety protocols, and developing contingency plans.
- Quality Control: Establishing and maintaining quality control standards to ensure products or services meet or exceed customer expectations. This may involve implementing quality assurance processes, conducting audits, and addressing customer complaints or issues.
- Data Analysis and Reporting: Collecting and analyzing operational data to monitor performance, identify trends, and generate reports. This includes creating and presenting reports to management, highlighting key insights and recommendations for improvement.
- Technology Integration: Identifying and implementing technology solutions to improve operational efficiency and automate processes. This may involve researching and evaluating software or systems, overseeing their implementation, and providing training to staff.
- Continuous Improvement: Promoting a culture of continuous improvement by fostering innovation, encouraging employee feedback, and implementing best practices. This includes staying updated with industry trends and advancements.
- Compliance: Ensuring compliance with relevant laws, regulations, and internal policies. This may involve staying updated with legal requirements, conducting internal audits, and developing and implementing compliance programs.
Requirements:
- A bachelor's degree in business administration, operations management, supply chain management, or a related field is typically required.
- Previous experience in operations management or a related field is highly desirable.
- Knowledge of operational processes, procedures, and best practices is essential.
- Possess excellent leadership and management skills to oversee and guide teams effectively. This includes the ability to motivate, delegate, and provide clear directions to achieve operational goals.
- Strong analytical and problem-solving abilities are crucial to identify operational issues, analyze data, and develop effective solutions. Proficiency in data analysis tools and techniques is beneficial.
- Effective communication skills, both written and verbal, are necessary to interact with team members, stakeholders, and other departments.
- Strong organizational and time management skills to prioritize tasks, meet deadlines, and handle multiple responsibilities simultaneously.
- Attention to detail and the ability to work under pressure.
Job Types: Full-time, Permanent
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
- Company events
- Free parking
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
- Holidays
Supplemental Pay:
- 13th month salary
- Overtime pay
Work Location: In person
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