Position Type: Full Time
Location: Philippines (Remote)
Schedule: 9am - 5pm AEST, Monday to Friday
About the Company
Our client is a luxury travel company based in Australia that curates unforgettable, high-end experiences for discerning travelers. From bespoke itineraries to VIP events, they specialize in delivering exceptional, tailored moments.
About the Role
As an Administrative and Travel Coordinator, you will assist the client’s operations team and help keep things running smoothly. You’ll be the first point of contact for new inquiries, handling emails and calls with professionalism and efficiency. Your main responsibilities will include managing bookings, updating the CRM system (Zoho), creating invoices, and coordinating activities for tours—all while ensuring everything runs smoothly behind the scenes.
Responsibilities
- Monitor and respond to incoming emails professionally and promptly.
- Enter and manage client bookings in our CRM system.
- Create and send invoices, ensuring accuracy in all financial transactions.
- Book and coordinate tour activities, ensuring seamless execution.
- Edit and update bookings as needed to accommodate client requests.
- Answer and manage phone calls, providing excellent customer service.
- Liaise with suppliers and partners to confirm details.
- Maintain and organize client records, ensuring data integrity.
- Check bookings and send tour calendar invites to our hosts.
- Complete host calls the day prior to tours to ensure they have all relevant information.
- Book and execute last-minute tours, handling urgent requests efficiently.
- Tailor set tours to better suit agent requests, ensuring a customized experience.
Competencies and Qualifications
Must-Have
- Experience: 3 years in an administrative / reservations role, preferably in travel, hospitality, or events.
- Communication: Excellent written and verbal communication skills in English.
- Extremely detail-oriented: accuracy is everything in this role! You must have a sharp eye for ensuring every booking, invoice, and communication is correct.
- Customer-Focused: A warm, professional approach to handling client requests.
- Problem-Solver: Able to manage multiple tasks and adapt quickly to changes.
- Tech-Savvy: Preferably have utilised CRM systems (eg. Zoho), invoicing software
- Extensive knowledge and working ability within Microsoft Office and Excel
- Strong intuition complemented by advanced problem-solving abilities
- Expertise in travel arrangements, logistical operations, and full-cycle event coordination
Nice-to-Have
- University degree - completed
- Experience in travel arrangement company or similar industry
- Sydney Expert: You know and love Sydney. You stay on top of what’s new and exciting in the city—from the latest restaurants and exclusive events to hidden gems and must-visit experiences.
What We Offer
- 100% Remote Work
- Be part of a high-end, fast-growing travel company that designs unforgettable luxury experiences
- A supportive, tight-knit team culture that values creativity, initiative, and hospitality
Application Process
We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.
Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.
Job Types: Full-time, Permanent
Pay: Php55,000.00 - Php70,000.00 per month
Application Question(s):
- What is your email address?
- What is your mobile number?
- How much is your expected salary?
- Do you have experience with CRM (eg. Zoho)?
- Do you have experience with travel and tours or travel arrangement?
Experience:
- Administrative: 3 years (Required)
Work Location: Remote