Description
The Role
As an Analyst within the GDC, you will contribute as part of a team involved in several activities to support our international benefits offerings.
The ideal candidate will be detail-oriented and have excellent data entry and manipulation skills. Also, exposure or background in the benefits brokerage / insurance administration work is required. The position would also require project management skills and some people management skills.
You will have the opportunity to:
- Enhance your technical knowledge of benefits plans around the world
- Enhance data, process and project management skills
Key Activities
Data management and reporting activities
Data entry activities
- Administrative onboarding of new clients
- Perform data validation and processing work using agreed upon tools, standards and techniques
- Support the production of benefits plan design and reporting publications
- Process, project and transaction management
- Support policy renewal activities
- Collect, validate and clean benefits enrolment and eligibility data
- Assist with enrolment processes and ensure beneficiary data is updated
- Monthly reconciliation of commissions and perform commission estimates
- Setting up client premium invoices
- Support claims management
- Support benefit audit processes Support interactions between clients, WTW and insurance vendors
Performance Objectives:
Excellence
- Apply practice specific technology and provide high quality services to internal and external Willis Towers Watson clients
- Perform data entry and validation, processing work using agreed upon tools, standards and techniques, including self-checking work and following review processes
- Significant attention to detail and excellent data manipulation skills
- Provide input on product and process improvements
People
- Build relationships internally and collaborate effectively on teams both in the office and virtually across regions
- Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices
Clients
- Work with Team Leader to ensure that each project is completed on time and meets quality standards
- Respond to all requests and communications effectively and efficiently
- Increase efficiency within client teams by identifying ways to improve processes
Financial
- Meet productivity goals
- Monitor project progress, developing solutions for overcoming obstacles
- Maintaining accurate time records
Qualifications
The Requirements
- Bachelor’s degree required, preferably in a program with heavy emphasis on mathematics or business
- 2-5 years’ work experience either in an insurance company or an outsourcing company doing life and/or health insurance operations processes (e.g. policy administration, renewals, claims, enrolment)
- Previous benefits or insurance experience a plus
- Experience with data entry, validation and manipulation (advanced Excel skills are essential)
- Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)
- Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose
- Ability to ask the right questions and seek help where appropriate
- Sense of accountability; owning one’s work and taking pride in it
- Collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
- Structured problem solving and analytical thinking
- Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition
- Strong client service orientation
- Strong client relationship, interpersonal and team skills
- Proficiency in English required, good written and communication skills
- Able to work shift hours
WTW is an Equal Opportunity Employer