Description:
- Handle incoming support tickets and emails promptly and professionally.
- Triage incoming support requests, ensuring that they are properly classified and prioritized.
- Perform initial investigation and troubleshooting to identify the root cause of issues.
- Collaborate with cross-functional teams to escalate and resolve complex technical problems.
- Communicate effectively with cross-functional teams to gather additional information and provide status updates.
- Maintain detailed records of support interactions and resolutions.
- Participate in regular team meetings to discuss ongoing issues, share knowledge, and contribute to continuous improvement efforts.
- Stay up-to-date with industry trends and emerging technologies to enhance technical knowledge.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related Field (or equivalent work experience).
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively within a team.
- Experience with ticketing systems and support software is a plus.
- Knowledge/experience with cloud-hosting environments e.g. AWS is a plus
Set up: Hybrid- 2x WFH 3x Onsite
Job Type: Full-time
Pay: Php30,000.00 - Php40,000.00 per month
Benefits:
- Paid training
- Pay raise
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Experience:
- ticketing systems (e.g. Zendesk, Jira, Freshdesk, etc.): 2 years (Required)
- Cloud-hosting knowledge/experience (e.g. AWS): 2 years (Required)
- Tech Support / Helpdesk: 3 years (Required)
Willingness to travel:
- 100% (Required)