Assistant Manager-Customer Care Voice-Inbound

Qualifications:

• Strong people skills. 
• Proven record of dependability. Punctual and reliable attendance of the service associates is critical to the success of a fast moving, inbound service center! 
• Must be receptive to detailed and frequent performance feedback. 
• Proficiency with a keyboard and window-based applications, including Internet. 
• Good oral and written communication skills. Must be able to have a fluent interactive conversation with callers.
• Ability to excel in a team environment, as well as work well independently. 
• Organization and prioritization skills. 
• Ability to think like the customer, with a passion to deliver top quality service. 
• They must also learn various administrative PC systems, become thoroughly familiar with our retirement products, understand applicable tax regulations.
• Constant monitoring, coaching and development will be given to the associate on calls and processes to ensure continuous improvements in quality and consistence with standards of service.
• At all times, associates will be aware of commitment to service and application of the Company’s core values and beliefs.

Operate and maintain customer related information systems to the required standards, to maintain accurate records and access information to enable work to be progressed

Qualifications:

• Strong people skills. 
• Proven record of dependability. Punctual and reliable attendance of the service associates is critical to the success of a fast moving, inbound service center! 
• Must be receptive to detailed and frequent performance feedback. 
• Proficiency with a keyboard and window-based applications, including Internet. 
• Good oral and written communication skills. Must be able to have a fluent interactive conversation with callers.
• Ability to excel in a team environment, as well as work well independently. 
• Organization and prioritization skills. 
• Ability to think like the customer, with a passion to deliver top quality service. 
• They must also learn various administrative PC systems, become thoroughly familiar with our retirement products, understand applicable tax regulations.
• Constant monitoring, coaching and development will be given to the associate on calls and processes to ensure continuous improvements in quality and consistence with standards of service.
• At all times, associates will be aware of commitment to service and application of the Company’s core values and beliefs.

Operate and maintain customer related information systems to the required standards, to maintain accurate records and access information to enable work to be progressed

pass 6 months of scorecard

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.