Assistant Vice President - Training, Quality & Policy Leader (TQP)

Ready to shape the future of work?  

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Assistant Vice President - Training, Quality & Policy Leader (TQP)! 

In this role, we are looking for someone who will be responsible for leading the Overall Knowledge Transfer, Knowledge Management, Quality Assurance as well Policy Management for our HiTech Clients. 

Responsibilities 

• Training initiatives for the Operating teams, communication, connecting with stakeholders for feedback, and driving the adherence of TQP initiatives focused towards elevating business KPIs 

• Responsible to provide leadership and strategic direction on all Quality matters. The role will include collaboration with the processes’ key partners to define the quality requirements both internally and externally & lead the efforts on accomplishing them 

• Develop relationships with the Customer CxO, Process Owners, Genpact Operating Leaders, and the Global leadership team, as well as other key internal partners. 

• To ensure the personal development of the team members & grooming future leaders who can take up larger roles     

• Drive Process improvement in the process and continuously plan for process performance 

• Ensure adherence to TQP SLAs as agreed for the respective processes 

• Regular liaison with the business contact points 

Qualifications we seek in you! 

Minimum Qualifications 

• Any Graduate 

• Experience in leading TQP function for a large team of approx. 500 + People 

• Expertise in complex data analysis & interpretations of L1/L2/L3 Data Deep Dives  

• Prior exposure is important on Senior Client Management – Vendor Managers, CXOs  

• Demonstrated Experience in End Customer Support & Trust & Safety Operations 

• A keen knack for problem-solving & the art of storytelling on performance trends/qualitative insights 

• Excellent relationship management and interpersonal skills to partner effectively with key Partners and leaders internally and externally  

• Six Sigma Green Belt Certified 

Preferred Qualifications 

• Experience in leading teams dedicated to serving HiTech – Born in Cloud Products 

• Validated knowledge of Quality Assurance and Quality Control and associated procedures and practices within the HiTech Industry 

• Strategic thinker – ability to formulate and sell Digital TQP Solutions 

• Experience in delivering financial goals for the business; find opportunities for Growth & deliver on growth commitments; identify key cost metrics and ensure they are optimized. Partner with the BD, Solutioning, Sales team on Commercials, pricing, winning deals 

• Should have expertise in working on Teamwork Tools and LMS 

Why join Genpact?  

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  

• Make an impact – Drive change for global enterprises and solve business challenges that matter  

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities  

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  

Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.